Claims Specialist / Senior Claims Specialist – International Financial Lines

Claims Specialist / Senior Claims Specialist – International Financial Lines Singapore In this role, you will be required to manage the AXA XL International Financial Lines claims portfolio

Products will include a variety of D&O, PI, Crime and Cyber insurance which you will handle as both a lead and following (re)insurer whilst demonstrating ability to perform coverage analysis, drive claim strategy and achieve resolutions on complex claims

Claims are multi-jurisdictional with clients across the Asia region and occurring around the world

This is regulated role under the Central Bank of Ireland’s Fitness and Probity regime

What you’ll be DOING What will your essential responsibilities include

Client servicing, liaison with underwriters and reporting to management and claims practice leaders

Manage the adjustment of reinsurance and insurance claims up to the given handling and settlement authority

Negotiate and liaise with insureds, brokers, cedants, loss adjusters and other service providers in order to deliver prompt and fair claims service

Oversee claims administration, including but not limited to process claims advices & settlements, liaise with accounts department on payments, ensure that claims are entered onto system correctly and in a timely manner and ensure that reports are prepared correctly and given to management on time

Maintain and diarize tasks to ensure that claims are handled proactively and dealt with efficiently, timely and in accordance with corporate objectives and targets

Ensure claims are handled in line with the global claims handling procedures

Ensure that accurate reports / financials are provided to Underwriters for marketing and renewal purposes

Support Underwriters in marketing efforts and risk selection, and to make occasional market presentations to raise profile of the AXA XL Claims Team

Regularly drive greater engagement with brokers / clients to gather insights aimed at improving our superior claims service including but not limited to Brokers Academy, Claims Academy, and market presentations for the Asia region

Lead and/or manage internal claims projects focused on improving team efficiency, productivity and alignment with organizational objectives including but not limited to contributing to the company’s profitability

Collaborating with our Asia claims colleagues in AXA XL and AXA GI to provide cross border support, technical training and regular exchanges, delivering our One AXA strategy

Exhibits determination to grow the claims team and ability to demonstrate leadership to new members in the team

You will report to Claims Manager, Singapore What you will BRING We’re looking for someone who has these abilities and skills: Bachelor’s degree with financial lines claims experience and a background in law or relevant experience of litigation is desired

Sound knowledge of key product line(s) and regulatory environment

Up to date appreciation of the technical requirements of the role

Proven ability in identifying and analyzing problems, creating solutions, deploying sound decision making skills

Proven track record of knowing what it takes to provide a consistent first class customer service internally and/or externally

Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding client group

Ability to lead the market on claims where AXA XL are the appointed lead, in order to uphold our market leading reputation

First class report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences

Demonstrates communication skills, articulate presenter to internal/external audiences, exercising appropriate discretion in dealing with people from all levels of the Company

Attention to detail and a meticulous eye for identifying key issues in documents and policy wordings

Able to organize self (and others if applicable) including effective scheduling, prioritization and time management skills, completing tasks to tight deadlines

Demonstrates a ‘can do’ attitude

Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team

Advanced knowledge of Microsoft Office programs; specifically, Excel, Outlook, Word, PowerPoint

The role would suit highly driven self-starters, with a desire to challenge and deliver

Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks

For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it

How

By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward

Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic

At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success

That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential

It’s about helping one another — and our business — to move forward and succeed

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity

AXA XL is an Equal Opportunity Employer

Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security

It provides competitive compensation and personalized, inclusive benefits that evolve as you do

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence

Sustainability At AXA XL, Sustainability is integral to our business strategy

In an ever-changing world, AXA XL protects what matters most for our clients and communities

We know that sustainability is at the root of a more resilient future

Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations

Our Pillars: Valuing nature: How we impact nature affects how nature impacts us

Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future

We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans

Addressing climate change: The effects of a changing climate are far-reaching and significant

Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption

We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions

Integrating ESG: All companies have a role to play in building a more resilient future

Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business

We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting

AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs

These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving

For more information, please see axaxl.com/sustainability.