Lead Field Service Technician - Fire and Life Safety
Job Description
As a Lead Field Service Technician here at Honeywell, you will play a pivotal role in leading and supporting field service operations to ensure the highest level of service delivery and customer satisfaction. You will leverage your technical expertise and leadership skills to guide and mentor field service technicians while managing complex service tasks and troubleshooting on-site issues.
You will report directly to our Field Service Supervisor, and you will work out of our primary location, in Syracuse, NY on a Hybrid/Remote work schedule.
In this role, you will impact the efficiency and effectiveness of field service operations, directly contributing to customer satisfaction and the overall success of Honeywell’s service delivery in the Western, NY region.
KEY RESPONSIBILITIES
- Lead and mentor field service technicians to ensure quality and timely service delivery
- Perform complex troubleshooting, maintenance, and repair tasks on Honeywell Building Automation systems.
- Document service activities and maintain accurate records of work performed
- Coordinate with customers and internal teams to resolve technical issues and optimize system performance
- Ensure compliance with company policies, safety standards, and regulatory requirements
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The annual base salary for this position is $68,700.00 to “$85,000.00. Please note that this compensation information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have a protected status in the U.S. under asylum or refugee status.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: June 12th, 2026.
YOU MUST HAVE
- 5-7 years’ proven experience in field service with a strong technical background in building automation systems
- In-depth knowledge of Honeywell Building Automation products, controls, and troubleshooting techniques and in-depth knowledge of Honeywell Fire and Life Safety Devices
- Proficiency with diagnostic tools and software used in field service operations, multi meters, battery testers for diagnostic tools, software.
- Ability to lead and guide a team of technicians while managing multiple service tasks efficiently
- Strong problem-solving skills with the ability to analyze and resolve complex technical issues on-site
WE VALUE
- Associate or bachelor’s degree in electrical engineering, HVAC, or related technical field
- Verifier and CLSS software experience
- Experience in leadership or supervisory roles within field service teams
- Customer-focused approach with strong organizational and time management skills
- Ability to adapt to changing technologies and continuously improve technical knowledge
- Familiarity with safety regulations and compliance standards in building automation environments
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial-end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more
THE BUSINESS UNIT
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more