Job Description
Job Responsibilities:
The level 1 support service would consist of the following functions:
Log Incidents/ Service Requests
Perform Initial Incident Triage (validate category/ confirm required data /seek further data from End users as required)
Perform Level 1 analysis/ investigation/ initial troubleshooting/ resolution (where possible)
Assign unresolved tickets to appropriate resolver teams for further incident resolution
Assigning ticket to IT Service Provider via IT Service Management Tool
Skill Requirement:
Bachelor’s degree from Computer Science, Computer Engineer, Information Technology, or related field
0-2 years of experience in helpdesk, IT support, or technical support role
Experience with debugging and troubleshooting techniques
Ability to analyze complex technical issues, incoming work and identify root causes/trends
Enjoy or be familiar with dynamic environment
Excellent written and verbal communication skills
Strong collaboration and teamwork skills
Critical thinking and problem-solving abilities
High attention to details and follow through
Fresh graduates are welcome to apply
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.