System Administrator, Level 2
Job Description
Who are we?
Independent Software is a consulting, product, and solutions firm dedicated to the practical application of software and system engineering technologies to solve complex problems. We bring together world class engineers with proven engineering best practices, domain expertise, commercial technologies, and proven agile management approaches to create high value solutions aimed at helping our customers meet their most critical business and mission objectives.
Why Independent Software?
We are focused on continual learning and evolution. We don’t do things because “that’s the way we’ve always done things”; we listen to our employees and adapt to the changing marketplace. We look at the big picture and encourage our engineers to get training and certifications in emerging technologies that will help shape our customer’s mission.
We’ve been profitable year after year. We’re always on the lookout for great engineers to join the team and we recognize that our employees are the heart and soul of what we do. We focus on recruiting talented people, treating them right, and then allowing them to do what they do best. No red tape. No micromanagement. Smart people want to work with smart people, and we love people who are passionate about what they do and finding ways to do it better.
Top Reasons to Work at Independent Software:
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Great people deserve even better benefits, from comprehensive healthcare coverage and generous leave time to discounts with all our vendors.
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You are not just a job title. That's why we tip the work-life balance scale in your favor. It's not about being billable, it's about being valuable.
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Whether you're working on-site or in our offices, your role at Independent Software is just as critical to our success as your coworker's.
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We're constantly researching and implementing the latest technology, so you've always got the right tools at your disposal.
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As we've grown, we've retained that small company feel. When we say we have an open-door policy, we actually mean it.
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Independent Software is comprised of wonderfully generous folks. We believe in supporting the causes our employees care about. Bring us an opportunity to help and we'll listen.
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Teamwork got us where we are today. Our collaborative environment allows you to maximize your true potential.
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The work we do is exciting, critical stuff. No matter your role at Independent Software, you're helping us keep the nation safe and secure.
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We have a history of great achievement, and, with each year, our company gets even bigger and better. As we grow, so does the opportunity for our employees.
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We host a variety of fun employee and family events throughout the year to say thanks for all that you do to make Independent Software a technology leader as well as a phenomenal place to work.
Benefits:
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Competitive salary
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Company Sponsored Health, Dental, and Vision Insurance plans
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Company Paid Long Term Disability, Short Term Disability and Life Insurance
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Employee Assistance Program
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Your retirement plan is an important benefit you shouldn’t overlook. We offer a 401(k) Profit Sharing Plan and Trust that offers a powerful way to enhance your long-term financial well-being by investing in yourself. We offer immediate eligibility and company matching.
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A generous Paid Time Off and Holiday package
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Paid training! We encourage all employees to seek out training opportunities like conferences, certification courses and seminars.
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We truly believe the right work-life balance can exist, and it's here at Independent Software. Our work is extremely important, but your job is just a part of who you are. When you enjoy your life outside of our walls, you're at your best the next time you walk through our doors. We do all we can to assure that happens every day.
Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.
What You Will Do:
As a System Administrator Level 2, you will provide hands-on support for the implementation, troubleshooting, maintenance, and optimization of enterprise IT systems supporting mission-critical operations. You will manage system infrastructure, ensure system availability and performance, and support users through Tier 1 and Tier 2 incident resolution. This role requires deep technical expertise in Linux and Windows environments, virtualization platforms, automation, and secure system operations.
Key Responsibilities:
- Provide support for the implementation, troubleshooting, and maintenance of IT systems
- Manage daily configuration, operation, and sustainment of system infrastructure
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution
- Support day-to-day operations, monitoring, and problem resolution for client, server, storage, network, and mobile devices
- Assist users in accessing and effectively using IT systems
- Support escalation efforts and communicate system status to agency management and internal customers
- Provide detailed analysis and feedback for escalated incidents and system issues
- Support dispatch systems and remain engaged through resolution of hardware and system problems
- Configure, manage, and maintain UNIX/Linux and Windows operating systems
- Install, load, and maintain operating system software and patches
- Implement operating system enhancements to improve system reliability, availability, and performance
- Optimize system operations, resource utilization, and perform capacity planning
- Troubleshoot complex system issues across hardware, software, and virtualized environment
- Strong experience administering Red Hat Enterprise Linux (RHEL) environments
- Experience designing, installing, configuring, and sustaining Linux-based systems
- Proficiency with automation and scripting for configuration management, backup, and restoration (e.g., Bash, Perl)
- Experience implementing and supporting OS-level clustering solutions
- Hands-on experience with Puppet for system administration and configuration management
- Experience installing and managing software using YUM repositories, RPM files, tarballs, and source code
- Experience researching, acquiring, and applying IAVA patches
- Strong proficiency using Unix/Linux command-line tools
- Experience with VMware architecture, including installation and configuration
- Experience supporting VMware features such as VMotion, template libraries, failover, and monitoring
- Strong troubleshooting skills in secure or mission-critical environments
Education and Experience:
- Bachelor’s degree in a technical discipline from an accredited college or university
- Five (5) additional years of System Administrator experience may be substituted for a bachelor’s degree
- Minimum of ten (10) years of experience as a System Administrator supporting programs and contracts of similar scope, type, and complexity
- Demonstrated experience supporting enterprise IT systems, virtualization platforms, and secure system operations
Certifications:
- CompTIA Security+ (or equivalent) – IAT Level II
Clearance Requirement:
- Must possess an active TS SCI with appropriate Polygraph to be considered for this role
Why Choose Independent Software:
At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.
When you join us, you will:
- Support critical national security missions that matter
- Be part of a close-knit, employee-first culture where your voice is heard
- Expand your skills through ongoing training, mentorship, and career development
- Enjoy competitive compensation, generous benefits, and work-life balance
Ready to take the next step in your career? Join us and be part of something bigger.
Apply today.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.