Business Process Coordinator/Owner (f/m/d)

Eaton Sales Operations Division based in Bonn has opened a role for a 

Business Process Coordinator/Owner

The Commercial Process Coordinator role is responsible for process ownership, quality assurance, escalation management, and operational continuity across all channel-related credit note and bonus processes (CSP, MDF, Bonus for EWS and direct Business, Sales Actions, Metal Surcharge).

The role ensures that processes are clearly defined, standardized, compliant, and scalable, while coordinating closely with Finance, Sales, BSC / Vistex, and Marketing.

The process owner  acts as the decision authority for escalations, performs exception handling including credit note creation where required, and ensures operational stability by acting as backup for Channel – Admin when needed.  

Governance & Process Ownership

• Define and maintain end‑to‑end process standards aligned with EMEA requirements while respecting local specifics
• Define SLA and KPI model
• Maintain RASIC clarity across all process steps (template, data, calculation, creation, communication)
• Ensure process documentation integrity and audit readiness

Escalation Management

• Act as escalation point for deviations, risks, and blocked cases
• Analyze root causes and decide on corrective actions
• Coordinate decisions with Finance, Sales, BSC / Vistex
• Create exception or escalation credit notes where required
• Temporary Process execution for peak times/ holiday replacement

Quality & Control

• Monitor process quality, SLA adherence, and recurring issues
  Ensure compliance with internal controls and audit requirements
  Feed process learnings back into standards and templates

We would like you to bring:

• Degree in Business Administration/Business/Finance/Commercial
• Business level fluency in German and English (written and verbal)
• SAP R3 basics
• Process Mapping Tools
• Ability to manage cross-functional coordination process and analytical understanding
• Ability to manage complex processes
• Experience in training delivery and content localization
• Strong communication and stakeholder management skills

We would appreciate:

• Experience in training delivery and content localization
• Familiarity with SNOW/IT ticketing systems

What Eaton offers:

• Great promotional opportunities - We encourage internal promotion, whenever possible
• Excellent working environment - safety and ethic are really important for us
• Culture & Values - We are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both
• individually and as an organization – and direct our activities every day
• Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully
• Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

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