Job Description
About Miele
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.
About Your Workplace
Join Miele’s Delivery & Installation team and take the lead in delivering exceptional in-home customer experiences. As a Senior Installer, you’ll combine hands-on technical expertise with leadership responsibilities, supporting the training and development of team members while ensuring premium delivery and installation standards are consistently achieved. This role offers variety, autonomy and the opportunity to work across transport, installation and warehouse operations within a high-performing logistics environment.
Your Responsibilities
Delivery & installation: safely deliver and install Miele appliances in customer homes, including complex installations and premium products
Team support & training: provide on-the-job coaching and refresher training for new and existing installers
Customer experience: deliver a professional and elevated service experience that reflects the Miele brand
Logistics & warehouse support: assist with route preparation, warehouse operations and fleet support activities as required Safety & compliance: maintain compliance with all OH&S, transport and company procedures to ensure safe operations
Documentation & systems: complete required delivery documentation, device setup and reporting accurately and efficiently
Continuous improvement: support team collaboration, share knowledge and contribute to improving delivery and installation processes
What We Are Looking For
Must-have:
Strong customer service and communication skills with the ability to represent a premium brand
Leadership capability with the confidence to support and train team members
Safe and reliable driving history
Strong time management and ability to work effectively to schedules
Physical capability to undertake manual handling duties
Nice-to-have:
MR truck and/or forklift licence
Experience in final mile delivery, appliance installation or logistics operations
Previous experience in the whitegoods or premium appliance industry
Basic IT skills and experience using warehouse or logistics systems
Our Benefits
Quarterly Life Leave – one paid day each quarter to recharge
Personal development and career opportunities
Employee discounts
Access a wide range of wellbeing programs, including annual flu vaccinations, employee assistance program and holistic support
Experience meaningful recognition for both individual accomplishments and team successes