Services Operations Assistant

Provides complex administrative and clerical support to services operations to drive customer experience by improving efficiencies resulting in a tailored customer experience.

• Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized customer experience.
• Performs a variety of complex administrative and clerical duties. Requisitions supplies and forms, updates/maintains files and appropriate library, and other documentation maintenance according to policies and procedures. May prepare paperwork for access to military installations.
• Works with price surveyor to make sure all merchandise is being sold at market price.
• Actively communicates/promotes the benefits of Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increased customer brand loyalty.
• Ensures all services contracts are up to date and concessionaires are instructed on Exchange rules. Maintains contract files and vending machine control logs.
• Use of PC for data entry and use of appropriate systems/software/hardware for correspondence, reports, etc.
• Performs other duties as assigned.

Complies with applicable directives, policies and procedures. Actively supports and implements applicable EEO laws and programs within the Exchange. Assumes other related responsibilities as assigned.

We offer the following benefits for this position: 

• Paid Vacation & Sick Leave 
• Medical & Dental insurance 
• Basic Associate Life, Personal Accident & Long Term Care Insurance 
• Flexible Spending Accounts 
• 401K 
• Holiday Premium Pay (Double Pay) 
• Mass Transportation Reimbursement 
• Associate Transfer Program (ATP) 
• Paid Military Leave 
• Personal Accident Insurance 
• FMLA & Administrative Leave 
• Paid Parental Leave
• Take advantage of our tax-free shopping privileges on all Exchange merchandise
• Employee Assistance Program (EAP) 

*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.