Job Description
Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Summary
Vivint Smart Home is hiring a Senior Business Analyst to join the central analytics team within our product organization. This role is responsible for turning data into clear, actionable insight that shapes product decisions and drives business outcomes. You will own the design, development, and maintenance of the core metrics and reporting that the product organization depends on. This includes dashboards, recurring analyses, and deep dives that inform how we build, prioritize, and improve our products.
This role sits at the center of the product, engineering, and data ecosystem. You will work closely with engineering teams to transform raw and unstructured data into reliable, structured datasets that can be used for reporting and decision making. You will also partner with product and business leaders to identify opportunities, define analytical approaches, and deliver recommendations that move the business forward. This is a role for someone who is comfortable working in ambiguity, can independently drive analysis from problem definition through recommendation, and takes ownership for the quality and impact of their work.
What You’ll Do
- You will own the core reporting and analytics that support decision making across the product organization, ensuring metrics are well defined, trusted, and consistently used. You will design and build dashboards and reporting that provide clear visibility into product performance, customer behavior, and operational efficiency.
- You will validate data across new and existing tools, working closely with engineering and data teams to ensure accuracy, consistency, and reliability.
- You will partner with engineering to help shape how data is captured, structured, and made available, translating unstructured inputs into usable datasets that can support reporting at scale.
- You will identify and execute analyses that uncover areas of opportunity, going beyond surface level trends to understand root causes and drivers.
- You will synthesize large volumes of data into clear insights and written recommendations, and communicate those findings to stakeholders in a way that drives alignment and action.
- You will work with product managers and business leaders to understand their goals and questions, translate those into analytical requirements, and deliver outputs that directly inform decisions.
- You will manage analytical work streams end-to-end, including scoping, data acquisition, modeling, and delivery, while ensuring timelines and priorities stay on track.
- You will contribute to the evolution of our analytics platform by improving how reports are built, scaled, and maintained over time.
What We’re Looking For
- You have experience working in a data or analytics role where you were responsible for driving insight and supporting business decisions.
- You are fluent in SQL and comfortable working with large, complex datasets. Experience with Python and modern data visualization tools such as Tableau or QuickSight is expected.
- You are highly analytical and able to take an ambiguous question and turn it into a structured analysis with clear outcomes.
- You understand how data is generated and stored across systems, and can work effectively with engineering partners to improve data quality and availability.
- You are comfortable working across teams and can translate between technical and business audiences without losing clarity.
- You communicate clearly in both written and verbal form, and can present findings in a way that builds confidence and drives action.
- You have a strong sense of ownership and are motivated to improve how quickly and effectively the organization can get to insight, including through the use of emerging tools and AI.
The base salary range for this position is: $150K (min) - $180K (max)* *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.
Working at Vivint:
Learn about the Vivint Culture and why it’s a great place to grow your career! Here are some highlighted perks you should ask us about:
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups
- Quarterly Innovation Weeks
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.