Service Coordinator/Dispatcher

We are seeking a highly organized and customer-focused Service Coordinator / Dispatcher to join our team. This role is responsible for coordinating technician schedules, prioritizing service calls, communicating with customers, and ensuring timely service delivery. The ideal candidate thrives in a fast-paced environment, has strong dispatching experience, and can effectively balance customer expectations with operational needs.

 

What BME Offers You

• Top Pay:  $22-$26 per hour based on experience
• Paid Weekly
• Medical – Dental – Vision Benefits Start Day 1 (no waiting period)
• 80 Hours of Vacation to Start
• Company-Paid Life Insurance Policy
• 401(k) Plan with Company Match
• Career Growth & Training Opportunities

 

Essential Functions

• Prioritize incoming service requests and dispatch technicians accordingly.
• Coordinate technician schedules based on job duration, skill set, and geographic location to meet customer ETA expectations.
•  Communicate professionally and effectively with customers regarding scheduling, updates, and service status.
• Manage and adjust schedules throughout the day to accommodate urgent service needs.
• Maintain accurate records and documentation within company systems.
• Collaborate with technicians and management to maximize efficiency and customer satisfaction.
• Participate in an on-call rotation to support after-hours scheduling and dispatch needs.
• Ensure service calls are completed in a timely and organized manner.

Qualifications - Education & Experience

• Previous dispatching experience.
• Prior experience in a coordinator, scheduling, or administrative support role.
• Strong customer service and client communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Excellent organizational and multitasking abilities.
• Ability to prioritize competing demands in a fast-paced environment.
• Willingness to participate in an on-call rotation.
• Experience in the service, construction, HVAC, plumbing, electrical, or related trades industry. (Preferred)
• Familiarity with BuildOps software. (Preferred)