Bilingual Claims Service Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Claims Service Representative based in Canada.

This role is a key frontline position within a fast-paced insurance environment, focused on delivering immediate and empathetic support to policyholders reporting claims.
You will be responsible for ensuring every inbound call is handled with professionalism, accuracy, and a strong customer-first mindset, often in high-pressure or time-sensitive situations.
Working in a remote setting, you will play a critical role in documenting claim details, assessing urgency, and coordinating next steps with adjusters and vendor partners.
The position requires strong communication skills in both French and English, as well as the ability to follow structured protocols while maintaining service excellence.
You will contribute directly to customer satisfaction by ensuring timely, clear, and effective claims intake and resolution support.
It is a dynamic overnight role where attention to detail, judgment, and reliability are essential to operational success.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Claims Service Representative based in Canada.

This role is a key frontline position within a fast-paced insurance environment, focused on delivering immediate and empathetic support to policyholders reporting claims.
You will be responsible for ensuring every inbound call is handled with professionalism, accuracy, and a strong customer-first mindset, often in high-pressure or time-sensitive situations.
Working in a remote setting, you will play a critical role in documenting claim details, assessing urgency, and coordinating next steps with adjusters and vendor partners.
The position requires strong communication skills in both French and English, as well as the ability to follow structured protocols while maintaining service excellence.
You will contribute directly to customer satisfaction by ensuring timely, clear, and effective claims intake and resolution support.
It is a dynamic overnight role where attention to detail, judgment, and reliability are essential to operational success.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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