Home Delivery - Clerk

Job Title:                   Home Delivery Clerk Department:              Home Delivery Reports To:                 Manager of Service FLSA Status:                Nonexempt     Essential Duties and Responsibilities  Ensure orders are accurately picked, packed, and delivered in good condition. Provide excellent customer service by delivering orders in a timely and courteous manner. Address and resolve any issues or delays that may arise during the delivery process efficiently and effectively. Drive safely and represent the company with professionalism at all times. Manage multiple orders, delivery locations, and customer preferences effectively. Collaborate with team members to optimize delivery routes and ensure the freshness of food items. Operate delivery vehicles safely in various traffic and weather conditions. Assist team members in navigating routes using GPS devices. Communicate clearly with internal teams, customers, and stakeholders to resolve any issues or concerns. Maintain detailed delivery logs and ensure order accuracy. Lift and carry heavy food orders and operate a vehicle for extended periods. Demonstrate strong interpersonal, verbal communication, and conflict resolution skills. Maintain a clean driving record and possess a valid driver’s license.   Customer Service Skills  Home Delivery Clerks are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Home Delivery Clerks are expected to have a positive “can-do” attitude; treat others with respect; and easily adjust to changes in the workplace.    Education and/or Experience  High School diploma or general education degree (GED).   Physical Demands  While performing the duties of this job, the employee is required to stand for long periods of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.