Back to jobs
Claims Handler CH2
Corporate Risk – Pre-Litigation Casualty Location: Liverpool (Office-based) Reports to: Team Leader Working Hours: 35 hours per week (Monday–Friday, 9:00am–5:00pm, with 1 hour unpaid lunch)Posted 1 weeks ago
Full-timeonsite
Job Description
Claims Handler CH2
Department: Legal
Employment Type: Permanent - Full Time
Location: Liverpool
Description
Division: Corporate Risk – Pre-Litigation Casualty
Location: Liverpool (Office-based)
Reports to: Team Leader
Working Hours: 35 hours per week (Monday–Friday, 9:00am–5:00pm, with 1 hour unpaid lunch)
Location: Liverpool (Office-based)
Reports to: Team Leader
Working Hours: 35 hours per week (Monday–Friday, 9:00am–5:00pm, with 1 hour unpaid lunch)
We are looking for a driven and detail-oriented Claims Handler to join our Corporate Risk team. In this role, you’ll take ownership of a varied caseload of Public Liability, Employers’ Liability, Property Damage, and Product Liability claims—handling each case from first notification through to settlement.
With claim values up to £20,000, this is a fantastic opportunity to develop your expertise in pre-litigation claims while delivering excellent outcomes for clients and claimants alike. You’ll play a key role in balancing technical accuracy, commercial awareness, and customer service.
Key Accountabilities
- Managing a diverse caseload of liability and property damage claims from inception to settlement
- Proactively progressing claims to achieve timely and cost-effective resolutions
- Handling negotiations with claimants, solicitors, and third parties
- Ensuring compliance with client SLAs and internal quality standards
- Maintaining accurate, up-to-date records on the case management system
- Delivering a high standard of client care and communication throughout the claims journey
- Working collaboratively with colleagues while confidently managing your own workload
- Supporting the Team Leader with additional tasks and contributing to team success
#INDUKI
Experience, Skills and Qualifications
-
Experience:
- At least 12 months’ relevant claims experience, or
- 6 months’ experience plus a law degree (or equivalent)
- Working knowledge of the MOJ Claims Portal
- Strong attention to detail and ability to assess risk effectively
- Excellent communication and negotiation skills
- Highly organised with the ability to prioritise and manage competing deadlines
- A proactive and self-motivated approach to workload management
- A team player who can also work independently with confidence
At Keoghs, we’re committed to building a workplace where people thrive. Our culture is shaped by our core values, which guide how we work with each other and our clients every day:
What You’ll Gain
What You’ll Gain
- Exposure to a broad range of claims, building your technical expertise
- Opportunities to grow within a respected and forward-thinking legal environment
- A supportive team culture that values development and collaboration
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation