Director of Operations - Full Service
Job Description
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Director of Operations
Locations: Must reside within 1–1.5 hours of assigned territory
Industry: Full-Service Dining with Bar Operations
Position Overview
A well-established, nationally recognized restaurant group is seeking an experienced, results-driven Director of Operations to oversee a group of high-volume, full-service restaurants in either the Chicago/Wisconsin or Cincinnati markets. This role is responsible for operational excellence, financial performance, and team development across multiple locations.
We’re looking for a proven multi-unit leader who thrives in a full-service dining environment with bar operations, has a strong track record of delivering results, and is passionate about creating exceptional guest experiences.
Key Responsibilities
Lead 8–10 restaurants within the assigned territory, ensuring operational, service, and brand standards are met
Recruit, develop, and mentor General Managers to deliver strong performance and leadership bench strength
Drive operational and financial results through effective P&L management, including food cost, labor, and controllable expenses
Partner with cross-functional teams to implement initiatives that enhance guest satisfaction and team engagement
Why This Role?
This is a high-impact opportunity with a respected, growing brand where you’ll have the ability to shape regional performance, build a strong leadership bench, and influence guest experience at a multi-state level.Qualifications
5+ years of multi-unit leadership in full-service casual or fine dining (bar operations required)
Proven ability to lead and develop teams across multiple high-volume locations
Strong financial acumen with a history of achieving operational targets
Experience managing bar programs and alcohol compliance
Must reside within 1–1.5 hours of assigned territory
Strong preference for backgrounds from brands such as Texas Roadhouse, Outback Steakhouse, LongHorn, Chili’s, BJ’s Brewhouse, Yard House, Buffalo Wild Wings, or similar
Not considering candidates from O’Charley’s, Olive Garden, or TGI Fridays
Ensure compliance with health, safety, and alcohol service regulations
Execute strategic initiatives, operational improvements, and guest experience enhancements
Actively visit restaurants on a regular basis to provide coaching, support, and performance feedback