Dental Revenue Cycle Supervisor - Rock Dental Brands

It's fun to work in a company where people truly BELIEVE in what they're doing! 

We're committed to bringing passion and customer focus to the business.
 

The Dental Revenue Cycle Supervisor is responsible for leading and developing a team of Revenue Cycle Specialists to drive optimal financial performance across claims processing, accounts receivable, and payer management.

This role balances people leadership, operational execution, and continuous improvement, ensuring timely reimbursement, reduced revenue leakage, and scalable processes across the organization. The Supervisor serves as a key liaison between internal teams and payers while driving accountability through data and standardized workflows.

Core Responsibilities:

Team Leadership & Performance Management

• Lead, coach, and develop a team of Revenue Cycle Specialists

• Establish clear performance expectations, KPIs, and productivity standards

• Conduct regular 1:1s, performance reviews, and development planning

• Drive a culture of accountability, ownership, and continuous improvement

• Manage team capacity, workload distribution, and escalation pathways

Revenue Cycle Operations Oversight

• Oversee daily operations including:

• Claims submission and follow-up

• Insurance A/R and denial management

• Post payment, tasks and reconciliation

• Ensure timely resolution of aging claims and payer issues

• Monitor and improve key metrics:

• Volumes by Payer

• Days in A/R

• Net collection rate

• First-pass resolution rate

• Denial rate and recovery

• Standardize workflows across teams and locations

• Manage service tickets from internal clinic teams, maintaining resolution SLA: 24-48 hours

• Delegate to Dental AR team members

• Complex tickets are reviewed and directly handled by lead/manager

• Serve as escalation point for unresolved or mishandled issues

• Ensure credentialing and fee schedules are in alignment based on master rosters and claims are being paid appropriately.

Payer & Issue Resolution Management

• Act as escalation point for complex payer issues and underpayments

• Identify trends in denials, rejections, and payer behavior

• Partner with credentialing team to resolve systemic issues

• Drive root-cause analysis and corrective actions

Process Improvement & Automation

• Identify opportunities to reduce manual work through automation and system enhancements

• Partner with internal technology teams and vendors to implement scalable solutions

• Support development of worklists, reporting tools, and workflow optimization

• Continuously evaluate processes to improve efficiency, accuracy, and turnaround times

Vendor & Cross-Functional Collaboration

• Monitor vendor performance against SLAs and quality standards

• Collaborate with:

• Operations / Clinics

• Finance / Accounting

• Credentialing/Fee Schedule Specialist

• IT / Automation teams

• Work closely with claims clearinghouse and Dental PMS system vendors to ensure timely resolution of issues.

Reporting & Analytics

• Deliver regular reporting on team performance and revenue cycle metrics

• Analyze trends and provide actionable insights and recommendations

• Use data to drive decision-making, prioritization, and resource allocation

Qualifications:

Required

• 1-3+ years of dental revenue cycle experience (DSO preferred)

• 1–3+ years of team leadership or supervisory experience

• Knowledge of:

• Dental billing, CDT codes, and claims workflows

• Insurance A/R, denials, and payer processes

• Problem-solving and analytical skills

• Strong communication skills with ability to interact across all levels

Preferred

• Experience with Denticon or similar PMS

• Experience working with automation, RPA, or workflow tools

• Experience managing outsourced/vendor teams

• Background supporting multi-location or enterprise environments

Key Competencies

• Leadership & team development

• Operational excellence

• Data-driven decision making

• Process improvement mindset

• Cross-functional collaboration

• Adaptability in fast-paced environments

Success Metrics

• Reduction in Days in A/R

• Improvement in net collection rate

• Decrease in denial rates and aging buckets

• Increased team productivity and quality scores

• Service ticket resolution timeframe

Additional Notes

• This role requires the ability to shift between strategic planning and hands-on problem solving

• May require extended hours during key initiatives or system implementations