We are seeking a dependable and organized Phone Receptionist to support the daily operations of a busy podiatry practice located in Altamonte Springs, FL. The ideal candidate will provide excellent customer service over the phone, assist with administrative duties, verify insurance information, and help prepare patient records and financial documentation for upcoming appointments.
Hourly Pay: $16, based on experience and skillset
Responsibilities
• Answer and manage incoming phone calls in a professional and courteous manner
• Schedule, confirm, and coordinate patient appointments
• Send and receive medical faxes and maintain proper documentation
• Verify insurance eligibility and benefits for new patients prior to appointments
• Obtain and enter accurate patient demographic and insurance information
• Pull patient charts and prepare records for next-day appointments
• Prepare and review patient financial statements and balances for scheduled visits
• Communicate with patients regarding insurance, balances, and appointment information
• Maintain confidentiality in accordance with HIPAA regulations
• Assist providers and office staff with additional administrative tasks as needed
Qualifications
• Previous medical receptionist or healthcare office experience preferred
• Knowledge of insurance verification and medical office procedures
• Strong phone communication and customer service skills
• Ability to multitask in a fast-paced environment
• Familiarity with electronic medical records (EMR/EHR) systems preferred
• Strong organizational skills and attention to detail
• Basic computer and office equipment proficiency, including faxing and scanning
Schedule: Full Time, Monday to Friday 8am – 5pm
Benefits: Health insurance, Paid time off, Retirement plan, Other benefits, if applicable]
Work Environment: This position is based in a professional podiatry office setting and requires frequent phone communication, computer use, and interaction with patients and staff.
