IT Service Manager

We’re looking for an experienced IT Service Manager to join us at Telia Company.

I’m Kęstutis Černiauskas, Head of Identity Architecture & PAM Solutions, and I’m searching for someone ready to grow with us in Privileged Access Management team. We’re a supportive, forward-thinking team focused on Privileged Access control, Identity federation, Multifactor authentication (MFA), as well as secret management technologies, which help Telia employees to execute their daily activities in simple and secure ways.

What you’ll do:

• Lead the delivery, performance, and continuous improvement of IT services and systems, ensuring they meet business needs, service level commitments, and operational excellence standards.
• Develop and maintain IT service management processes, governance frameworks, service catalogs, and service improvement plans aligned with business objectives.
• Create and drive service performance monitoring, reporting, capacity planning, risk management, and continuous improvement initiatives to enhance service quality and user satisfaction.
• Consult with business stakeholders, IT teams, vendors, and leadership on service requirements, priorities, service levels, and best practices for IT service delivery.
• Manage service operations, incident and problem management processes, supplier performance, and service continuity to ensure reliable and secure IT services.

What will help you thrive in this role:

• Customer-focused and proactive mindset with strong communication, stakeholder management, and problem-solving skills, capable of balancing operational excellence with business priorities.
• Proven experience in IT Service Management, IT Operations, Service Delivery Management, or a similar role within a complex IT environment.
• Strong knowledge of ITIL principles and practices, service management processes (Incident, Problem, Change, Request, and Service Level Management), and IT governance frameworks.
• Ability to manage multiple priorities, drive service improvements, analyze service performance metrics, and collaborate effectively with technical and business stakeholders.
• Fluency in English
• ITIL certification and experience working with service management platforms (e.g., ServiceNow, Jira Service Management) would be considered as an advantage.

Join us to shape smarter living for people, businesses, and the planet

At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Top Employer and Sustainability Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.

Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.

What we offer

At Telia, we care about your well-being, growth, and sense of belonging:

• Additional health insurance and pension plans
• Workation: work from anywhere in the EU for up to 30 days per year
• Extra vacation days based on tenure (up to 5 additional days)
• Discounts on Telia services, including free home internet
• Partner offers and discounts (SPA, cafes, events)
• Telia Kids Club: summer camps for employees’ children
• Company-supported sports activities (yoga, basketball, running)
• Internal training, leadership programs and job shadowing to explore new roles

…and more.

Monthly salary range for this position – 4500-5400 Eur (gross) + annual performance bonuses. Although it may vary depending on your skills and experience.

Ready to make better happen?

We look forward to receiving your application by July 15, 2026. Please note that we might close the position earlier if we find the right candidate, so don’t wait too long to apply!

If you’re selected for the next stage, you’ll be contacted by our Talent Acquisition Partner. Background and reference checks will be part of the process.

Want to know more about this role? Please reach out to Kęstutis at [email protected]

Equal opportunities

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.

Join us and let’s make better happen - together!

More about our culture: www.telia.lt/karjera