IT Service Desk Manager

Kemin is seeking an IT Service Desk Manager to join our team in Des Moines, Iowa. This individual will play a strategic role in leading the service desk team, enhancing service delivery, and driving continuous improvement initiatives. In this role, you will oversee the day-to-day operations of one of our regional help desk teams, ensuring the efficient and effective resolution of technical issues while delivering a high level of service to our internal users. You will lead and develop a team of help desk technicians, maintain service levels, and identify opportunities to continuously improve our support operations.