Technical Support Specialist I - MEX

PURPOSE •    This position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices.  Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others. ESSENTIAL DUTIES & RESPONSIBILITIES •    Understand and support the company’s proprietary systems and other third-party systems to provide guidance include, but not limited to: o    WEXNETo    SpeedShipo    UPS.como    WorldShipo    ShipRush •    Provide first line technical support via phone, e-mail and/or a desktop support application. •    Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.•    Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc. •    Troubleshoot basic hardware issues.•    Test bug fixes and enhancements.•    Redirect or escalate problems as appropriate.•    Respond to inquiries in a timely manner, adhering to procedure and protocol.  REQUIRED KNOWLEDGE/SKILLS/ABILITIES•    MS Office to include Excel, Word, Outlook.•    Computer hardware and software. •    Adaptable. •    Attention to detail. •    Good communication skills, both verbal and written. •    Excellent collaboration skills. •    Time management skills. •    Ability to prioritize.  QUALIFICATIONS:•    Bachelor’s degree. •    0 – 2 years of relevant experience.  PHYSICAL DEMANDS & WORK ENVIRONMENTWork Environment:  Job is performed in a general office environment.   Physical RequirementsNP    Not PresentO    Occasional (Up to 25% of time)F    Frequent (26%-74% of time)C    Constant (75% or more of time)