Manager, Shared Services PMO

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Position Description

The Shared Services Project Management Office (SS PMO) Manager leads a PMO that governs and delivers a portfolio of strategic initiatives across IT and selected Shared Services functions (HR, Finance, Accounting, Legal, Compliance, and others).  The role is responsible for planning, organizing, budgeting, and managing the overall operation of the Shared Services PMO and ensures alignment of projects to enterprise priorities, consistent execution standards, and measurable business outcomes. The PMO Manager partners with functional leaders to enable disciplined portfolio planning, prioritization, and delivery across both technology and business-led initiatives and demonstrates strong leadership and communication skills across diverse teams.

Key Responsibilities

• Establishes and governs an IT and Shared Services-wide intake, demand management, and prioritization process using objective criteria (value, risk, regulatory, capacity).
• Facilitates cross-functional portfolio governance and prioritization while introducing objective prioritization criteria (value, risk, regulatory, capacity).
• Ensures alignment of initiatives to corporate strategy, regulatory requirements, and financial targets.
• Facilitates executive-level portfolio governance forums and supports decision-making with clear, data-driven insights.
• Defines and enforces enterprise PMO governance, including standards, reporting, and portfolio controls; ensures a single, consistent source of truth for portfolio performance.
• Develops and implements fit-for-purpose delivery frameworks (Agile, Waterfall, Lightweight governance for business teams).
• Establishes and oversees benefits realization tracking and accountability with business owners, ensuring measurable outcomes.
• Drives portfolio-level tradeoff decisions (capacity vs. strategic impact).
• Classifies work (run vs. grow vs. transform) and implements practices to improve focus on grow and transform categories.
• Partners with business leaders to ensure organizational readiness and adoption.
• Integrates change management and communications planning into project delivery lifecycle.
• Leads the transition to a Shared Services PMO, building capability beyond IT and driving a culture of accountability, transparency, and disciplined delivery.
• Focused on delivering key success measures:
• % of projects aligned to enterprise priorities
• On-time / on-budget delivery
• Realization of committed outcomes
• Stakeholder satisfaction
• PMO maturity progression

• In general, manages professional employees, and supervises other leaders.
• Is accountable for the performance and results of a team within own discipline or function.
• Serves as liaison between Shared Services and other Business Units and third parties, representing Shared Services interests, to provide maximum efficiency of operations.
• Provides data to Shared Services Directors that will help them develop and implement effective and successful Business and Operating Plans, utilizing technology and creativity to meet goals and objectives.
• Develops project management skills within direct reports to serve as a project management resource. This includes mentoring and coaching of Project Managers outside of the SS PMO.
• Develops and manages cost-center budgets, as well as capital project forecasts which support the cost-effective implementation of IT and Shared Services strategies, tactics and operating plans.
• Provides and oversees Project Portfolio Management (PPM) platform/tool administration across Shared Services and at the enterprise level.
• Evaluates and recommends the selection, development, assignment, performance and compensation of team members. Assures adequate training for team supervisors in terms of technical capability and supervisory skills, including the cross-training to ensure supervisory rotational capability.
• Provides feedback to employees during project reviews; provides direction to employees and resolves technical questions; monitors workflow allocation to minimize overtime, backlog and customer complaints.
• Reviews area operations to identify process and procedure improvements.  Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
• Demonstrates behaviors that support leadership commitment. Leads by example in the use of new technology, communicates strategies and plans, and stays attuned to the moral and well-being of the team.
• Evaluates maturity levels and promotes continuous improvement of project management practices within SS and participant clients based on best practices recommended by the Project Management Institute (PMI).

• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Management Responsibilities

• Ensure that the Company’s management principles, policies and programs are consistently practiced and continually support the Affirmative Action Plan.
• Assume fiduciary responsibility for operating the business and provide recommendations on cost improvement measures.
• Ensure that the Performance Management program is administered uniformly and effectively.
• Comply with and administer the terms and conditions of the Collective Bargaining Agreement when applicable.

• Administers personnel functions, including recruiting, review and approval of job descriptions and salary classifications, and selection and placement of personnel.  Participates in hiring, termination, promoting, assignment and direction of staff.  Ensure compliance with all applicable local, state and federal laws, regulations and standards, company policies, practices and ethical obligations to investigate, evaluate and recommend appropriate resolution to employee complaints.
• Promotes and participates in the professional development, personal growth and career planning of staff.  Motivate, recognize and reward, coach, counsel, train; provide feedback to employees during performance reviews.   Participates in Leadership Development programs.
• Plans day-to-day operations, estimates personnel needs and schedules and assigns work.  Evaluate the structure and team plan for continual improvement of the efficiency and effectiveness of the group.
• Addresses disciplinary and/or performance issues, according to company policy, and communicates effectively with employees regarding corrective action. Has input into the adjustment of grievances and administration of discipline.
• Assigns work to section personnel and evaluates work status to ensure satisfactory progress and completion.
• Oversees and assures that all activities are performed in a manner which optimizes costs and efficiencies for the organization.

Knowledge, Skills & Abilities

(Equivalent combination of education and experience will be considered.)

Minimum Qualifications

• Bachelor’s Degree and 8 years of Supervisory and leadership experience, or a combination of related training and experience.   
• At least 5 years of on-the-job accounting or budgeting/cost management responsibilities.
• Experience applying project delivery methodologies across technology and business initiatives (including SDLC where applicable).
• Expert knowledge of and proficient in the use of Microsoft Project and mainstream Project Portfolio Management (PPM) tools is required.
• Project Management Professional (PMP) certification by the Project Management Institute (PMI) that is reported to be in good standing by the PMI
• Experience leading enterprise or multi-functional PMO environments
• Demonstrated success managing both technology and business transformation initiatives
• Experience with portfolio governance, value tracking, and executive-level reporting
• Familiarity with data security and privacy practices
• Demonstrated ability to communicate effectively with diverse groups across functional lines.
• Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
• Broad-based business knowledge, including financial analysis and project management including the ability to prioritize and meet deadlines, with emphasis on accuracy and attention to detail.
• A high degree of human relation skills are required to deal with personnel situations and maintain positive relations with other areas of the company. 
• A demonstrated ability to communicate effectively at all levels, including public speaking and business writing.

Preferred Qualification

• Master’s degree in IT, related field, or Business Administration is preferred.
• 10 – 15 years of successful project management leadership and implementation experience on projects requiring multiple project stakeholders. 
• Advanced knowledge of the utility business experience is preferred.
• Expert budget knowledge and the ability to facilitate meetings, conduct effective briefings and presentations to all levels of senior management.
• Expert ability to communicate with any company executive regarding the status of specific projects, programs, or portfolios.

ADA Requirements and Physical Demands:

The physical demands as described are representative of those that must be met by the person in this position to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work:
  • Sit, Stand, Walk and Bend: This position regularly requires prolonged periods of sitting. Occasionally requires standing, walking, or bending for short periods of time.
  • Use of Hands/Fingers: To operate a computer, keyboard, mouse, and other office equipment.
  • Speech/Hearing: This position frequently communicates with others via phone and in-person.
  • Visual Acuity: For reviewing detailed operational reports.
• Lifting: Ability to lift and carry items weighing up to 15 pounds, as needed.
• Safety Sensitive: This position does not perform safety sensitive functions.
• Travel: Regular travel to operational sites, industry events, and stakeholder meetings.