Job Description
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
Customer (Internal)
- Represent business needs within IT delivery processes
- Bridge gaps between business expectations and IT solutions
- Support resolution of business issues and inquiries
Stakeholder
Internal:
- Support implementation of EGAPs in the country
- Act as an interface between the country and the regional/global IT
- Provide regular updates on initiatives and status to IT Management
External:
- Coordinate with vendors for solution delivery and support
- Manage issues, escalations, and service performance
- Ensure solutions align with business requirements
Process
Local Digitalization
- Define and capture business requirements
- Analyze processes and design solutions
- Support implementation and delivery
- Validate solutions through testing
- Support adoption and post-implementation
EGAPs:
- Align rollout scope and timelines with regional teams- Assess local gaps and readiness requirements
- Support rollout execution and coordination
- Validate deployment through local testing
- Support stabilization and user adoption
Work Health & Safety
- Take reasonable care for own and others’ safety- Comply with DHL safety policies and instructions
- Report hazards, incidents, and near misses promptly
- Participate in required safety training
People Management
- No direct reports; influence without formal authority
- Drive alignment and decisions through value-driven insights
- Enable change and continuous improvement across stakeholders
YOUR PROFILE:
- Bachelor's Degree Information Services (or equivalent)
- 3–5 years of experience in business or systems analysis roles
- Experience delivering IT solutions across the full development lifecycle
- Proven experience working with cross-functional stakeholders
- Experience in Agile or hybrid delivery environments preferred
- English fluent (written and spoken)
- Skills: Business Knowledge, Business Analysis, Requirements Management, Data Modelling & Design, Planning & Organizing, Stakeholder Relationship Management.
- Competencies: Customer Focus, Strategic Alignment, Driving Performance, Self-Development
OUR OFFER:
- Multifarious benefit programs.
- Strong career support & lots of opportunities in an international environment.
- Training: both online and offline with Global DHL Standards.
- Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
- Working together based on DHL values of “Respect and Results”.
- Diverse engagement activities under “Best Day Everyday” – our Health & Well-being program.
- Employee hobby clubs, sports championships.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!