IT Helpdesk Support

Job Description

· 2 yr degree is a VERY NICE to have but not a deal breaker if someone has significant experience.

· Responsible for the effective acquisition, installation, maintenance, and use of desktop technology.

· May be responsible for the purchase and installation of hardware/software.

· Represents bridge between technology and business needs.

· Resolves problems with new and existing equipment.

· May train end users on software.

· Administers end user requests and projects.

· Coordinates resources to solve problems.

· Learning and applying a basic knowledge in one skill area.

· Limited use and/or application of technical principles, theories and concepts.

· Develops solutions to routine technical problems of limited scope. Work is closely supervised.

· Follows specific, detailed instructions.

· May be assigned to small projects or to phase(s) of larger projects. Contributes to the completion of routine technical tasks.

· Failure to achieve results can normally be overcome without serious affect on schedules and programs.

· Contacts are primarily with immediate supervisor, project leaders, and other professionals in the section or group.

· May or may not have frequent external customer contacts.

•Troubleshoot complex client issues both in-person and remotely.

Installed, updated, maintained and troubleshoot computer systems, both software and hardware including servers; ensured system operations were optimized.

Kind Regards,

Pramod Kumar

Technical Recruiter

Integrated Resources, Inc.

DIRECT # - 732-844-8730