Job Description
Company description A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people. Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best. We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange. Overview How You’ll Make an Impact Top-ranked national direct marketing agency is seeking an Agency Customer Support Representative. The ideal candidate will have 0-1+ years’ experience in direct marketing and digital marketing. The selected candidate will be responsible for maintaining excellence in client service and handling the day-to-day responsibilities of communicating with the sales teams and peers. Responsibilities What You’ll Achieve Attention to detail, time management, and prioritizing daily work are critical to success in the role. Primary point of contact for field sales teams to execute direct mail campaigns across all Epsilon OEMs Captures all dealer requested details for each campaign, working with Creative, Data, and Production to in-market each individual direct mail enrollment Ensure all information is captured on the enrollment forms; work with Sales team to gather all needed info Oversees implementation of all campaigns ensuring accurate, efficient, and timely execution Ensures that all client requests are handled in a timely manner Work with various internal and external data partners to ensure accuracy Works with creative team on campaign development Maintains high quality control procedures and make recommendations as necessary for improvements Ensures all processes are documented The ideal candidate would be a self-starter and would require minimal direct supervision Qualifications Who You Are What You’ll Bring With you: Strong communication and administration skills are essential The ideal candidate would be a self-starter and would require minimal direct supervision Basic Microsoft Office applications (MS Word, Excel) Why you might stand out from other talent: 1-5 yrs. customer service experience preferred Strong interpersonal, written, and verbal communication skills Ability to work effectively in a cross functional dynamic team environment Ability to maintain positive, professional demeanor at all times Attention to detail Salesforce experience is a plus Additional information The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include: Paid Family Care for parents and caregivers for 12 weeks or more Monetary assistance and support for Adoption, Surrogacy and Fertility Monetary assistance and support for pet adoption Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance Tuition Assistance Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more Matching Gifts programs Flexible working arrangements 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility) Business Resource Groups that support multiple affinities and alliances The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents. We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period. Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected]. All your information will be kept confidential according to EEO guidelines. Compensation Range: $19.37 - 25.70 hourly. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 07/08/2026. #LI-AB1
Who You Are What You’ll Bring With you: Strong communication and administration skills are essential The ideal candidate would be a self-starter and would require minimal direct supervision Basic Microsoft Office applications (MS Word, Excel) Why you might stand out from other talent: 1-5 yrs. customer service experience preferred Strong interpersonal, written, and verbal communication skills Ability to work effectively in a cross functional dynamic team environment Ability to maintain positive, professional demeanor at all times Attention to detail Salesforce experience is a plus
What You’ll Achieve Attention to detail, time management, and prioritizing daily work are critical to success in the role. Primary point of contact for field sales teams to execute direct mail campaigns across all Epsilon OEMs Captures all dealer requested details for each campaign, working with Creative, Data, and Production to in-market each individual direct mail enrollment Ensure all information is captured on the enrollment forms; work with Sales team to gather all needed info Oversees implementation of all campaigns ensuring accurate, efficient, and timely execution Ensures that all client requests are handled in a timely manner Work with various internal and external data partners to ensure accuracy Works with creative team on campaign development Maintains high quality control procedures and make recommendations as necessary for improvements Ensures all processes are documented The ideal candidate would be a self-starter and would require minimal direct supervision