Customer Care Coordinator

Mission of the Role

This position will work out of our new campus in Bloomington, MN (accross from Mall of America and MSP Airport). This position will work Monday - Thursday in-office, remote on Friday's with a schedule of 8am - 5pm.

The Customer Care Coordinator is responsible for day-to-day operational support for internal manual tasks. A successful Coordinator will have a positive attitude with the ability to thrive in a team environment, efficiently handling a high volume of internal Care administration tasks necessary to keep the Care team functioning at a high level to provide excellent Customer Experience.  

Key Responsibilities

• Manages daily transactional requests, such as Reconfirmations and Invoice uploading into various customer third party portals 

• Possess a working knowledge of SAP and MS Dynamics 365 CRM 

• Responsible for Outlook Inbox Sorting and Tangro Tagging functions 

• Documents customer interactions and maintains account and order information in the customer resource manager (CRM) and enterprise resource planning (ERP) systems.

• Builds strong relationships that promote trust and confidence with the team and other internal departments. 

• Keeps Management informed of unresolved conflicts that adversely affect SICK customers and their experiences.

• Recommends internal process improvements and customer experience enhancements, implementing change when called upon. 
• Curious about SICK products and the industries we serve. 
• Carries out other duties and responsibilities as may be assigned or required. 

Key Qualifications

Education and Experience: 

• High School diploma or equivalent 

• Experience working in a corporate environment (preferred) 

• Organization & Time Management 

• • Ability to manage multiple priorities 

• • Strong attention to detail and accuracy 

• Communication Skills 

• • Clear, professional written communications 

• • Strong verbal skills for internal/external interactions 

• • Active listening and relationship management 

• Technical & Systems Proficiency 

• • MS Outlook 

• • Excel 

• • PowerPoint 

• • Familiarity with shared drives, Webex and document management 

Compensation

The base salary is one part of our Total Rewards package and is determined within a range. The starting base salary range for this position is listed below; the actual starting salary will be based on a variety of factors including experience, skill set, education, performance, licenses/certifications, business needs and other job-related factors, as permitted by law.

• Starting Base Annual Salary Range: $41,110 - $61,050