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Job Description
Location Overview
Join our team in Amanpuri. Soundtracked by the whispers of coconut palms and the sighs of the Andaman Sea, Aman’s first resort, Amanpuri, presides over its own peninsula, promising guests space, serenity, an idyllic white-sand beach, exceptional restaurants and a Holistic Wellness Centre.
Responsibilities
- In charge of the Front Office Department's overall management, personnel and resources
- In charge of making ensure that guests receive considerate and individualized service
- In charge of reviewing correspondence about guest inquiries, reservations, etc.
- Ensure that arrival and departure went smoothly to meet guest expectations and Aman Standard.
- Ensure that daily trainings were conducted in the Front Office Department.
- Analyse each front desk employee's performance at work and offer solutions that adhere to Aman Standard.
- Ensure that staff members are consistently alert, welcoming, helpful, and courteous to all visitors, managers, and other staff.
- Working on Department's yearly capital and operating budgets. Also, present the Department's P & L to the Hotel Management each month to make sure departmental spending stays within budget.
Qualifications
- A bachelor’s in business administration or Hotel Management.
- Previously experience working for a major multinational hotel chain, Luxury and Ultra-Luxury hotel chain in Front Office Management.
- Previously experience with Front Office Systems
- Strong and confident in analytical, problem-solving, and work-execution skills.
- Fluent in English both written and Speaking