Operations Associate (File Monitoring & Processing)

Mercor is recruiting on behalf of a leading AI research organisation seeking a highly reliable Operations Associate to support a high-volume document processing workflow. The role involves continuously monitoring an internal platform for newly uploaded files, downloading attachments, and organizing them within a shared cloud storage environment. This is a process-driven role requiring strong attention to detail, consistency, and the ability to follow established procedures. ## Responsibilities - Monitor a designated internal system for newly uploaded attachments throughout the day. - Download and organise files into the appropriate folders within a shared Dropbox environment. - Verify that files have been transferred correctly and are accessible to relevant stakeholders. - Maintain accurate file organisation and naming conventions. - Escalate missing files, upload issues, or process exceptions when necessary. - Follow documented workflows and operational procedures with high accuracy. ## Requirements - Strong attention to detail and organisational skills. - Comfortable working with cloud storage platforms such as Dropbox, Google Drive, or OneDrive. - Ability to perform repetitive operational tasks accurately and consistently. - Reliable internet connection and availability for extended daily coverage. - Strong written communication skills. - Prior operations, administrative, data processing, or back-office experience is preferred. ## Engagement Details - Remote - 8–10 hours per day - Preferred availability: 7 days per week - Immediate start - Long-term staffing engagement preferred