Job Description
Job Details
Job Title: Key Account Manager
Location: Bangkok, Thailand
Work Arrangement: Onsite
About the Role
The Key Account Manager is responsible for handling Caldic’s most important customer accounts. These accounts make up the highest percentage of company income, and the Key Account Manager must build and maintain a strong relationships with each customer at all levels of the customer organization. He/she will be the lead point of contact for all key customer matters, anticipate the customer's needs, work within the company to ensure deadlines for the customer are met, and help the customer succeed. The Key Account Manager will also bring in new business from existing customers or contacts and will develop new relationships with potential customers.
Key Responsibilities
- Know customer business including strategy, size, products, key decision makers, organization, new initiatives, pain points, etc.
- Develop by leveraging on appropriate Caldic resources including Marketing team and others, mid to long terms Account Plans. Grow sales in various business segments of the customer.
- Take ownership and accountability for implementing Account Business Plans. Leverage internal system for information related to call planning, customer identification and contacts management, account strategy and planning and customer needs follow up. Master the CRM platform and drive customer relationship management activities, using the CRM system to capture prospects, accounts, contacts, contact activities, tasks, opportunities, sales and all other selling activities.
- Drive and develop solid relationships with the customer and actively drive our internal stakeholder relationship with customers at all levels (top-to-top engagement).
- Drive customer solution activities such as opportunity management, Customer/Innovation/Guru Days, product demonstration, joint sales calls and sample management.
- Establish and maintain customer intelligence, proactively keep abreast of customer’s organization updates and changes and leading customer strategies. Keep abreast of market, industry and competitor intelligence and trends.
- Meet or exceed sales growth, profitability, pipeline and other business goals. Manage sales forecasting and DSO.
Skills
- Bachchelor’s degree in science/chemistry, business or related qualification.
- Minimum 5 years of direct experience in account management in Personal and Home Care industry.
- Proven track record in successfully managing and growing key accounts.
- Able to engage customers at all levels of their organizations including at top level senior management.
- Proficient in all Microsoft Office applications as well as CRM software (Dynamics).
- Strong interpersonal skills with the ability to establish internal and external relationships to serve customers.
- Analytical with strong problem-solving skills.
- Good command of both written and spoken English as well as local language.
- Ability to build rapport with key customers.
- Ability to handle multiple customer accounts.
- Strong negotiation and leadership skills.
- Exceptional customer service skills.
- Excellent communication skills.
Job Requirements
- Bachelor’s degree in science/chemistry, business or related qualification.
- Minimum 5 years of direct experience in account management in Personal and Home Care industry.
- Proven track record in successfully managing and growing key accounts.
- Able to engage customers at all levels of their organizations including at top level senior management.
- Proficient in all Microsoft Office applications as well as CRM software (Dynamics).
- Good command of both written and spoken English as well as local language.
- Excellent communication skills.
- Customer Oriented
- Results oriented
- Problem solving skills
- Customer and industry knowledge
- Technical and concept selling skills
About Caldic
At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.
We offer:
- Global opportunities with rapid career growth and development
- An inclusive, diverse, and dynamic work environment
- The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more
We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com
Ready to Join Us?
If you're ready to take your career to the next level and join a global leader, apply now at Caldic!
Equal Opportunity Employer
Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.