Provide essential support during dermatology clinics, assisting clinicians and nurses with patient care and clinic preparation. Prepare rooms, equipment and patients for consultations, minor procedures and treatments. Maintain a clean, safe and organised clinical environment and support administrative duties such as documentation, stock management and patient flow. Offer compassionate support to patients throughout their time in clinic.

Key Objectives/ Goals
• Support clinicians and nurses by preparing patients, clinical rooms and equipment.
• Maintain high infection prevention standards and ensure safe clinic environments.
• Assist with basic clinical tasks within defined competencies.
• Provide excellent patient communication and support throughout the care process.
• Contribute to smooth clinic flow through effective organisation and teamwork.
• Support governance, audit and QI initiatives.

Reporting Line / Team Structure
Reports to the Dermatology Lead Nurse or Service Manager. Works closely with Dermatology Nurses, Dermatologists, Healthcare Assistants and administrative colleagues.

• Prepare clinic rooms and treatment areas in accordance with dermatology and infection control standards.
• Assist clinicians and nurses with patient preparation and clinic procedures within competency boundaries.
• Support patients during consultations and minor procedures by providing reassurance and clear communication.
• Ensure equipment is clean, safe and available for use, reporting any issues promptly.
• Maintain accurate documentation of basic clinical information and support administrative tasks when needed.
• Chaperone patients during examinations or procedures.
• Manage clinical stock levels and ensure consumables are replenished.
• Assist in maintaining a safe environment, adhering to health and safety requirements.
• Contribute to smooth patient flow throughout the clinic.
• Maintain infection prevention and safe clinic standards

Essential
• Experience working within a healthcare or clinical environment.
• Ability to follow clinical instructions, protocols and infection control procedures.
• Good communication skills and ability to support patients with empathy and professionalism.
• Organisational skills and ability to manage tasks in a busy outpatient setting.
• Willingness to undertake dermatology-specific training.
• Ability to work effectively as part of a multidisciplinary team.
• Basic IT skills and ability to document information accurately.
• Leadership and audit participation

Desirable
• Previous experience within dermatology, outpatient clinics or minor procedure settings.
• Experience supporting minor surgery or wound care.
• Experience with stock management, room preparation or patient chaperoning.
• Knowledge of basic clinical terminology and dermatology pathways.
• Clean driving licence (multi-site service delivery)

Knowledge, Skills & Abilities
• Understanding of infection prevention, cleaning standards and safe equipment handling.
• Ability to prepare clinical rooms and ensure readiness for procedures.
• Ability to provide reassurance and support to patients before and during appointments.
• Awareness of confidentiality, data protection and patient dignity standards.
• Ability to multitask while maintaining accuracy and attention to detail.
• Ability to coordinate complex cases and escalate clinical concerns

Experience
• Experience in a healthcare, patient-facing or support worker role.
• Experience preparing clinical areas or supporting clinical teams is beneficial.
• Experience in dermatology settings is desirable but not essential.
• Experience across primary/community and secondary care (desirable)

Multi-site role across North Lincolnshire — own transport required.

None routinely offered but can be discussed at offer stage.

Performance metrics / KPIs
·       2WW compliance (referral to assessment timelines)
·       Patient satisfaction and experience scores
·       Documentation completeness and audit readiness
·       Phototherapy involves strict adherence to UV safety protocols for patients and staff.
·       MDT attendance and case preparation

Career progression opportunities
·       Opportunities in service leadership, subspecialty development, or teaching
·       Involvement in pathway design, teaching, and governance