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Brother Canada

Senior Coordinator, Technical Customer Service, BMS

Bartlett, TN, USPosted 1 weeks ago
onsite

Job Description

The Senior Coordinator, Technical Customer Service, BMS assists customers by answering questions related to the repair of their BMS (Brother Mobile Solutions) products and maintains the database regarding the status of the repairs. This role also reports statistics regarding repair status. This position manages the workflow of BMS refurbishment technicians by assigning them product repairs as requested by the customer and when they arrive at the facility. This role also helps team train members and assists in repairs as needed.
Senior Coordinator, Technical Customer Service, BMS at Brother Canada | Renata