VP Technical Operations - (100% Remote with travel)

Position Description & Qualifications

Serco is seeking a Vice President of Technical Operations to be responsible for driving the execution of the organization's technology strategy. Reporting directly to the Chief Technology Officer (CTO), this executive oversees the evaluation, adoption, and operationalization of emerging technologies, ensuring alignment with business objectives, customer needs, and long-term growth initiatives.

This role serves as the bridge between technology innovation and operational excellence, leading cross-functional teams responsible for advanced technology solutions, technical consulting services, strategic technology assessments, and complex customer engagements. The Vice President partners closely with executive leadership, product, engineering, sales, and customer success organizations to identify opportunities for innovation, improve technology delivery, and accelerate business transformation.

The position has full-time teleworking with required travel to primary Serco locations/sites including Herndon, VA, San Diego, CA - Chesapeake/Virginia Beach, VA - Orlando, FL

In this role, you will: 

• Establish vision, strategy, and execution plans aligned with corporate objectives.
• Drive evaluation, incubation, and deployment of emerging technologies, including AI, automation, cloud platforms, cybersecurity, data analytics, and next-generation infrastructure solutions.
• Develop and oversee technical consulting services that help customers solve complex business and technology challenges.
• Partner with the CTO to define technology roadmaps, innovation strategies, and operational priorities.
• Establish and maintain technology governance, operational standards, and best practices across technical organizations.
• Manage technical operations, resource planning, budget oversight, and organizational performance metrics.
• Foster a culture of innovation, continuous improvement, and technical excellence.
• Build and mentor high-performing teams of architects, consultants, engineers, and technical program leaders.
• Collaborate with sales and business development teams to support growth initiatives, solution development, and strategic partnerships.

To be successful in this role, you will have:

• Ability to obtain and maintain a DoD Secret security clearance
  • U.S Citizenship required
• Bachelor's Degree and a minimum of 10 years of operations experience in a government contracting environment
  • OR a Master's degree with minimum 8 years of finance and program control experience in a government contracting environment
• Minimum 6 years of experience leading and developing a team
• Demonstrated ability to work as part of a collaborative team with a focus on high professional standards, strong follow-up and successful project execution
• Knowledge of general and corporate business practices, government contracting regulations and principles, DCAA compliance and audits, and accounting and finance principles
• Must be versed in various contract vehicles, i.e., CPAF, CPFF, LOE, FPLOE, FFP, T&M, IDIQs, etc.
• Advanced Proficiency in MS Excel required
• Ability to travel occasionally (25% or less) within the United States

Additional desired skills and experience:

• Advanced knowledge of Deltek Costpoint Project and Revenue modules strongly preferred

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].