Multi - Skilled Servicing Consultant

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.

Duties and Responsibilities

• Follows standardised processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards and adheres to service and quality standards.
• Provides an indirect service to customers and intermediates.
• Responds to immediate requirements within procedure.
• Uses standard administrative techniques to co ordinate own work.
• Product and process knowledge in different areas may differ but basic skills remain the same.
• May act as mentor / resource to less experienced Administrators.
• Fully multi-skilled across products and processes.
• Has extensive, relevant experience.
• Acts as a suppport person and / or point of escalation for complex and difficult cases / clients.

Skills and Experience

• Matric or relevant tertiary qualification
• A minimum of 3 years experience in a financial services industry
• Computer literacy essential (Word/Excel/Outlook/Powerpoint)
• Strong desire to provide superior service
• Very strong analytical & logical reasoning skills.
• Excellent communication (verbal & written) and interpersonal skills
• Able to display tact, diplomacy & empathy
• Employee benefits experience
• Knowledge of pension fund administration & legislation
• Superfund product knowledge advantageous
• Old Mutual Compass, EMS and AWD System experience advantageous
• Willingness to work with others in a team environment.
• Taking responsibility and accountability for the successful completion of tasks and adhering to standards of excellence.

 

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Skills

Analytical Thinking, Financial Products, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Reasoning Skills (Inactive)

Competencies

Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Interpersonal Savvy

Manages Ambiguity

Manages Complexity

Education

Matriculation Certificate (Matric) (Required)

Closing Date

06 July 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!