Assistant Store Manager-Woodstock, GA
Job Description
Key Accountabilities: • Allocates resources and organizes processes within assigned area of responsibility (Sales and Service, Operations, People, or Visuals) to drive efficiency and productivity in a variety of situations. • Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor. • Oversees the completion of sales transactions to ensure quick and accurate processing while adhering to cash protection procedures. • Minimizes loss by implementing, actively monitoring and tracking all loss prevention activities. • Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility. • Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets. • Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency. • Coaches, motivates, and inspires individuals within area of responsibility to maximize and drive a performance culture. • Exemplifies knowledge for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model. • Guides and trains team members on basic core and seasonal product knowledge. • Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty. • Understands customer expectations and coaches team to meet or exceed them at all times. • Actively supervises and coordinates team to ensure all customers receive the highest level of service. • Actively collaborates and shares best practices to drive store team performance. • Supports the recruitment, onboarding, training, and development of the store team. Knowledge, Capabilities and Experience: • Must possess and consistently exhibit the competencies relative to the position. • Excellent Skills in operating personal computers, POS systems, and various software packages including MS office. • Knowledge and understanding of profit and loss statement and store KPIs to make commercial decisions based on sound financial judgment. • Ability to learn and adapt quickly in a fast-paced environment. • Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size. • Ability to operate independently and with discretion and work effectively under pressure. • Demonstrates an inspirational attitude that contributes to a positive team environment. • Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance. • Well-developed ability to speak, read, comprehend, and write English • Ability to maintain reliable and consistent attendance and punctuality. • Ability and willingness to travel by car and air domestically. • While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Physical Requirements: • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device. • The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. • Ability to maneuver around sales floor, stock room, work with and around cleaning chemicals, and lift/carry up to 35 lbs. • While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Qualifications: • Must be 18 years or older. • 4- year college degree or equivalent work experience preferred • Minimum 18 months retail environment experience. • Minimum 12 months people management experience. • Advanced selling experience and comprehensive product, retail and industry understanding • Ability to effectively communicate with customers and store personnel. • Ability to work a flexible schedule to meet the needs of the business, including evening, overnight and weekend shifts