IT ServiceNow Developer IV

Overview

: Ever wonder who brings the entertainment to your flights

Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay

With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and work alongside some of the brightest minds in the industry

We are committed to building a diverse and inclusive culture that enables our organization to thrive

We value diversity in background, culture, gender, ways of thinking, skills, and experiences

If you want to learn more

, visit www.panasonic.aero

For a full listing of open opportunities, visit www.panasonic.aero/join-us/

The Position: IT ServiceNow Developer IV (CRM) – Senior The Senior IT ServiceNow Developer (CRM) designs, develops, and maintains enterprise-grade ServiceNow CRM/CPQ solutions that enable lead-to-order and account management workflows

This role partners closely with Sales, Product, Finance, and IT to deliver scalable, integrated CRM capabilities spanning configuration, automation, integrations, and analytics

You will lead technical design, establish standards, mentor developers, and support testing, cutover, and post-go-live stabilization to ensure business success

Key

: Define and drive ServiceNow CRM/CPQ technology strategy at project and enterprise levels

Lead the development and enforcement of enterprise coding standards and best practices

Collaborate with IT leadership and business stakeholders on long-term technology initiatives and roadmaps

Evaluate, integrate, and scale new ServiceNow capabilities and adjacent technologies

Lead cross-functional teams through strategic planning and execution

Manage and lead large-scale CRM development initiatives from design through delivery

Provide technical leadership in solving complex CRM, integration, and data challenges

Lead configuration and customization of CRM/CPQ modules including Leads, Accounts, Contacts, Opportunities, Quotes, and Orders

Design and implement complex workflows, assignment rules, playbooks, UI policies, and field behaviors supporting sales and account processes

Integrate ServiceNow with external enterprise systems using REST/SOAP APIs, IntegrationHub, and MID Server

Own CRM data migration activities, including products, pricing, entities, and financial objects, ensuring data quality and reconciliation

Develop dashboards and analytics using ServiceNow Platform Analytics; define KPIs and operational reporting standards

Enable and optimize ServiceNow Mobile experiences, including forms, UI behavior, and offline use where applicable

Establish governance for ACLs, roles, groups, and record-level security across CRM entities

Drive DevOps and CI/CD practices for CRM releases using update sets, source control, and automated pipelines

Author technical designs and documentation; conduct code reviews and enforce architectural standards

Partner with business stakeholders to gather

, run solution demos, and iterate via Agile/Scrum delivery

Support UAT, cutover planning, go-live execution, and post-production stabilization

Design and implement proactive monitoring and automation to improve platform reliability

Lead continuous improvement initiatives across development and support processes

Mentor junior developers and contribute to platform roadmap, governance, and best practices

What We’re Looking For: Deep expertise in ServiceNow CRM/CPQ configuration, customization, and administration

Advanced JavaScript and Glide API skills, including business rules, client scripts, UI actions, and script includes

Strong integration experience using REST/SOAP APIs, IntegrationHub spokes, and MID Server

Experience supporting product catalogs, pricing workflows, and quote-to-order orchestration

Comprehensive understanding of ACLs, role-based access control, data privacy, and audit

Hands-on experience with ServiceNow Platform Analytics, dashboards, and performance reporting

Proven experience with data migration techniques including import sets, transform maps, and reconciliation

Practical knowledge of ServiceNow DevOps and CI/CD practices including update sets, source control, and pipelines

Strong Agile/Scrum delivery experience, including backlog refinement and collaboration with Product Owners

Excellent communication and stakeholder engagement skills across business and IT leadership

Ability to lead design workshops and present solution options clearly and confidently

Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience. 8+ years of enterprise software development experience, with 5+ years focused on ServiceNow CRM/CPQ

Preferred certifications include ServiceNow CSA, CRMA, CIS (ITSM/Discovery/Event Management/CSM/CPQ), and CAD

ITIL Foundation or higher certification preferred

Our Principles: Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude What We Offer: At Panasonic Avionics Corporation, we recognize that our people are the foundation of our success

We offer a competitive, comprehensive, and flexible

program designed to support professional growth, well-being, and work-life balance

REQ-148959