Installation Support Specialist

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview:

We are looking for a Payment Installations Specialist to join our growing team. In this role, you will play a key part in enabling, configuring, and supporting Planet products and payment solutions for our merchants. You will work across teams to ensure seamless delivery, technical accuracy, and an outstanding customer experience.

This is an exciting opportunity for a technically minded professional who enjoys problem-solving, collaborating with stakeholders, and working in the dynamic world of integrated payments.

What You Will Do

As a Payment Installations Specialist, you will:

• Fully enable and configure all Planet products and solutions (card present and e-comm products)

• Test, troubleshoot, and validate Planet solutions both remotely and on-site

• Liaise with merchants and internal departments to ensure solutions are delivered on time and to the correct build specifications

• Ensure all solutions are configured according to required standards and compliance guidelines

• Provide accurate, valid, and complete information throughout the installation lifecycle

• Collaborate with internal teams to review contracts and ensure correct configurations and billing models

• Provide internal and external technical advice and guidance on Planet solutions

• Follow up on installations, analyze outcomes, and report on solution status

• Work closely with internal stakeholders to deliver the best possible service and customer experience

• Adapt to new tasks and challenges with a proactive and open mindset

• Follow communication procedures, internal guidelines, and company policies

• Communicate confidently and professionally when addressing merchant questions or concerns

Who You Are

You are someone who brings both technical expertise and a customer first mindset. Ideally, you will have:

• An understanding of the integrated payments ecosystem

• Excellent organizational skills and the ability to work under tight deadlines

• A collaborative approach and strong team player attitude

• Previous experience in payments, POS, or Tax Free solutions (strong advantage)

• A technical mindset with a clear focus on customer experience

• The flexibility to switch priorities while maintaining high service levels

• Professional communication skills and confidence when engaging with merchants

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.