Field Service Technician

Position Summary:  The Field Service Technician is responsible for troubleshooting and maintaining the mechanical packaging equipment at customer sites in good working order.  The Field Service Technician is expected to interact with customers and make joint sales calls to offer solutions to customers with mechanical packaging equipment.  Travel is required to various customer locations to troubleshoot and measure custom fitted parts and components such as suction roll seal strips, poly table elements, guiding and tension equipment. Principle Accountabilities:  Diagnose, troubleshoot, and perform preventative maintenance and repairs at customer locations. Orders and installs replacement parts for machines. Repairs broken machines quickly and efficiently. Utilize different types of measuring instruments such as micrometers, dial indicators, calipers, etc.  Makes necessary modifications; implements test runs; and makes additional alterations to machinery as needed. Maintains accurate records of all repairs and service calls. Makes equipment recommendations to customers. Complies with company procedures and safety standards. Performs other related duties as assigned. Know and follow policies and procedures of the company, share information that would benefit other members of the team and find ways to improve the delivery of service to our customers. Strive to continually strengthen PCA’s business philosophy of meeting needs and exceeding expectation for customers specifically supporting PCA’s Commitment to Service which involves doing what’s right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make. Position Requirements: Education equivalent to high school graduation required. Some college coursework preferred. Two (2) years of previous experience in maintenance manufacturing and similar industry. Background in electrical, PLC, and processors along with strong mechanical skills. Working knowledge computer systems including experience with Microsoft Word, Excel, and Outlook. Strong organizational skills with the ability to handle numerous details, deadlines, and requests. Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks concurrently. Strong attention to detail. Strong verbal and written communication skills with the ability to effectively communicate with individuals throughout the company on procedures, policies, practices, and requests for information. Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members.