City Dispatcher

The Dispatcher role is a fast-paced, demanding position focused on planning and coordinating the pickups and deliveries for our Whitehorse service area, including surrounding rural routes. We're looking to onboard a dedicated professional to join our team and help us meet or exceed our customers' expectations.

As a Dispatcher, you'll be the nerve center of our operations, ensuring smooth and efficient daily flow. Your key duties will include:

• Load Planning & Coordination: Planning and coordinating all terminal pickups and deliveries, including LTL load planning and city/rural route planning.

• Driver Supervision: Supervising City Drivers , providing direction, and delegating tasks effectively.

• Communication & Customer Service: Consistently answering the phone and dealing with driver requirements (e.g., hook up information, delay updates, concerns). This includes communicating effectively with internal staff and external customers.

• System Management: Working within the AS/400 platform to execute scheduling, track shipments for customers, and perform other necessary system tasks.

• Documentation & Compliance: Printing labels, adding comments to justify non-service deliveries, and ensuring proper company policy and safety guidelines are followed.

• Leadership & Safety: Demonstrating leadership, promoting a safety-minded culture, and assisting with appointment booking and rescheduling of priorities.

• Other duties as assigned.

 

The ideal candidate will have the skills and knowledge to hit the ground running in a dynamic environment.

• Geographical Knowledge: Solid geographical knowledge of Whitehorse and surrounding rural areas.

• LTL Experience: Previous dispatch experience in an LTL environment.

• Route Planning Expertise: Experienced with LTL load planning and city/rural route planning.

• Technological Capability: Computer fluent, with the ability to understand and operate an AS/400 system and handheld devices.

• AS/400 experience is a strong asset; we will train the right candidate.

• Communication: Excellent phone and email communicator; polite, professional, and courteous in constant interaction with customers, drivers, and management.

• Work Ethic: Proven ability to multitask effectively and thrive in a fast-paced environment while handling shift work.

• Leadership: Demonstrated Team Leader capabilities and the ability to delegate effectively.

• Safety-minded and possess a knowledge of TDG (Transportation of Dangerous Goods).

 

What do we offer to you? 

• Profit Sharing
• Benefits (including health and dental)
• Tuition reimbursement
• Opportunities for growth and advancement