Customer Relationship Executive

Primary Responsibilities:

• Deliver and maintain outstanding client services, exceeding service level expectations
• Attend to client enquiries and provide quotations promptly
• Promote and sell services, including new SGS products and offerings

Specific Responsibilities:

• Process purchase orders, delivery orders, and manage equipment scheduling for delivery, collection, and calibration
• Maintain and update client database and follow up on outstanding payments
• Recall equipment from clients and manage timely troubleshooting and support
• Identify and act upon client feedback and reported issues, liaising with sales, operations, and KAM teams
• Expand business relationships and proactively retain key customers through regular engagement
• Identify new business opportunities and forward leads to the sales team for follow-up
• Build and foster collaboration with internal teams to ensure seamless service delivery
• Ensure availability to customers and provide extra-mile support when required
• Maintain awareness of market trends and the voice of the customer
• Promote a positive image of SGS and comply with the Code of Integrity and Professional Conduct at all times
• Adopt safe behaviour and exercise due regard for health and safety in accordance with SGS policies
• Perform any other duties as assigned by Management

• Diploma in Business, Engineering or equivalent field.
• At least two years of business related or sales experience.

• Well-versed in office skill tools.
• Must be a team player with a customer service-oriented mindset.
• Able to work independently with minimum supervision.
• Able to interact well with peers, management and clients.
• Ensure information is correct between the system and equipment.
• Good communication, negotiation and interpersonal skills
• Acts quickly and responsively
• Works well under pressure in a fast-paced environment.
• Fluent in English and local language
• Applies judgment and acts according to the SGS Standards of Ethics & Integrity.