Inpatient Scheduling Liaison – Inpatient Surgery – St. Joseph Warren Hospital

THIS IS A COLLECTIVE BARGAINING UNIT POSITION.
 

Primary Function/General Purpose of Position

The Inpatient Surgical Liaison position in the Surgery Department will be primarily responsible for coordinating surgical family communication;(in/outpatient, families surgeons) and throughput in addition to intermittent surgery scheduling, cancelling, and rescheduling appointments for all inpatient and outpatient procedures. This position is the scheduling HUB for scheduling surgeries at St. Joseph Warren Hospital and Howland Surgery Center. This is a mobile position requiring surveillance of ACC, PAT, Howland Surgery Center, Fastrack and Surgical Waiting room. This position is responsible for posting and reconciling charges daily.

Essential Job Functions

• ​Works primarily in the Family Waiting Room: Greets patient and family, demonstrates competency using smart call, snap board, EPIC, escorts family to surgeon consultation room, assist with other perioperative departments for patient throughput. Escorts families to consult room. Maintains hydration station in waiting room. Troubleshoots the EPIC communication board in the family waiting room. Distributes unique patient ID to family members to track patients' status during surgery.

• Schedules, cancels, reschedules all inpatient and outpatient procedures. Obtains and enters necessary booking information from person requesting surgical time. Full knowledge of instrument and equipment limitations of department. Allows adequate time for watch procedure according to physician's request. Leaves enough time between cases to allow for room turnover. Attempts to schedule similar types of cases in the same room to increase efficiency. Communicates special equipment, instruments, and supply requests to appropriate person. Communicates requests for x-rays to Radiology Tech and Radiology department. Reviews and updates surgery schedule daily for all surgical procedures. Refers conflicts to manager or director. Follows established guidelines for scheduling the number of rooms on a given day. 

• Prepares and distributes surgery schedule. Verifies all patient names, procedures, surgeons and times with registration. Obtains all missing information for physician's offices as well as equipment needs, special requests and positioning. Prepares and distributes final version of schedule for the following date to appropriate departments. Communicates any changes affecting the next day's schedule to appropriate person and anesthesia department. Notifies appropriate Team Leader/OR desk of any special case requests. Obtains and faxes admission reports after cases are scheduled to PAT, Registration, and Pre-Certification.

• Post and reconcile charges daily. Daily communication and collaboration with surgical navigator, OR team, vendors, Ensemble to ensure accurate and detailed information for daily charges specific to each individual surgical procedure. Analysis and verification of surgical equipment, pricing, and details of surgical procedures for posting charges. Assisting with running reports for block utilization and block times for surgeons.

• Answers telephones and communicates messages to appropriate people. Provides clerical support anywhere within surgery area. Communication with anesthesia, surgeons, surgeon offices, and vendors to coordinate needs for surgical patients. Verifies credentialing for vendors. Orders supplies for department.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• BLS Basic Life Support – American Heart Association (preferred, required after employment)

Education

• High School Diploma or GED (required)

Work Experience

• 1 year of previous surgery scheduling experience (required)
• Previous clerical experience with knowledge of medical surgical terminology (required)
• Medical Terminology and general computer skills (required)
• Experience posting and reconciling daily charges (required)

Training

• None

Language

• None

Patient Population

• Not applicable to this position

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• General office environment.
• May be exposed to high noise levels and bright lights.
• May be exposed to physical altercations and verbal abuse.
• May be exposed to limited hazardous substances or body fluids.*
• May be exposed to human blood and other potentially infectious materials.* 
• May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
•  May have periods of constant interruptions.
• Other: Must be able to work overtime as needed

Physical Requirements

Physical Demands

Frequency 0% 1-33%  34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) X

Lifting/ Carrying (50-100 lbs.) X

Push/ Pull (0-50 lbs.) X

Push/ Pull (50-100 lbs.) X

Stoop, Kneel X

Crawling X

Climbing X

Balance X

Bending X

Work Position

Frequency 0% 1-33%  34-66% 67-100%

Sitting X

Walking X

Standing X

Additional Physical Requirements/Hazards

Physical Requirements

• Manual dexterity (eye/hand coordination)
• Perform shift work
• Hear alarms/telephone/audio recordings
• Reach above shoulder
• Repetitive arm/hand movements
• Finger Dexterity
• Color Vision
• Acuity – far
• Acuity – near

Hazards

• Exposure to toxic/caustic/chemicals/detergents
• Exposure to moving mechanical parts
• Exposure to dust/fumes
• Exposure to potential electrical shock
• Exposure to high pitched noises
• Gaseous risk exposure

Skills

• Inform medical professionals regarding patient surgeries
• Understands various surgical instruments
• Record patient medical histories
• Analyzing data or information
• Scheduling​
• Attention to detail
• Acceptance of authority
• Critical thinking
• Communication with family members
• Teamwork
• Conflict resolution
• Active listening
• Relationship building

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]