Performance Development Training & Quality Assurance Specialist (Healthcare Call Center)

The Performance Development & Training Specialist is responsible for designing, delivering, and reinforcing training programs for frontline teams in a remote healthcare call center. This role collaborates with Operations, Quality Assurance (QA), Workforce Management (WFM), and Client Services to enhance team proficiency, ensure consistency, and improve the patient experience. QA experience is preferred to support calibration, trend analysis, and targeted coaching initiatives.