Service Center Manager
Job Description
Prudential Overall Supply is a 90+ year industry leader in uniform and textile rental services. We are hiring a hands-on, results-driven Service Center Manager to lead service center operations, manage driver teams, and drive revenue, profitability, and customer satisfaction at the location level.
This role reports to the General Manager and is responsible for daily operations, people leadership, customer relationships, and financial performance of the service center.
What You’ll Do
Lead and manage all service center employees, including drivers and service staff
Coach and motivate Customer Sales Representatives (CSRs) / Customer Service Representatives (CSvRs) to meet performance goals
Conduct team meetings, ride-alongs, and route observations to train, evaluate performance, and identify sales opportunities
Meet directly with customers to ensure service expectations are consistently met
Oversee service center budgets, expenses, and cost controls
Run routes as needed and maintain strict safety standards
Manage daily check-ins, paperwork, and administrative requirements
Ensure operations follow company policies and procedures
Other duties as required
What We’re Looking For
1+ year of management or supervisory experience
2+ years of customer service and/or sales experience
Strong leadership, coaching, and communication skills
Ability to train employees, set goals, and manage employee relations
Clean driving record and ability to meet company driving requirements
Self-motivated, organized, and solution-oriented
Compensation & Benefits
Competitive salary, plus quarterly bonus potential
Comprehensive Health, Dental, and Vision Insurance
Paid Time Off
Paid Holidays
401(k) with company match
Profit sharing — when the company succeeds, you share in the success
Full Tuition Reimbursement
Paid Life Insurance
Uniforms provided
Employee discounts
Clear opportunities for career growth and advancement
About Prudential Overall Supply
Founded in 1932, Prudential Overall Supply provides best-in-class uniform and textile rental solutions to businesses across multiple industries. Our services include uniform rental, leasing, and purchase programs, along with related textile services. As an essential service provider, we take pride in supporting our customers and communities through reliability, quality, and long-term partnerships.
Our success is driven by our tenured employees and loyal customers—relationships that allow us to deliver exceptional products and service at a fair price, today and into the future.
Equal Opportunity Employer
Prudential Overall Supply is an equal opportunity employer. We do not discriminate in hiring or employment based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other status protected by applicable laws.