Spa Head Therapist

We are seeking a passionate and experienced Spa Head Therapist to join our luxury hospitality team. The successful candidate will be responsible for overseeing the day-to-day operations of the treatment areas, ensuring the highest standards of guest service, professionalism, hygiene, and therapist performance.

This role requires a hands-on leader with strong technical expertise, excellent guest engagement skills, and the ability to motivate and develop a high-performing spa team within a luxury environment.

Key Responsibilities:

• Supervise and support the daily operations of the spa treatment areas

• Deliver spa treatments to the highest luxury hospitality standards

• Train, coach, and continuously develop therapists in treatments, product knowledge, and customer service

• Maintain exceptional cleanliness, hygiene, and presentation standards throughout the spa

• Monitor treatment and retail sales performance and support the achievement of departmental targets

• Coordinate therapist schedules and rosters according to operational requirements

• Manage stock inventory and retail products in line with company procedures

• Liaise with suppliers regarding products, training, promotions, and retail displays

• Assist in recruitment, trade testing, and onboarding of therapists

• Conduct regular therapist performance evaluations and coaching sessions

• Handle guest feedback and complaints professionally and efficiently

• Collaborate closely with Front Office and Concierge teams to enhance guest experience and increase spa capture rate