Change Management Delivery Lead (hybrid)
Job Description
Change Management Delivery Lead
We are looking to hire someone to work in our Columbus, Ohio office on a hybrid schedule (3 days a week in office)
Team is looking for a seasoned Change Management professional that brings empathy, positivity and flexibility to support various audiences. If you are a people focused team player, this role and team are right for you.
Job Summary
The Change Management Lead is responsible for leading the design and delivery of integrated change management, project communication, and training strategies in support of enterprise transformation initiatives. This role is responsible for creating and implementing change management strategies and plans to drive program results to increased understanding and end-user adoption to help our people thrive through change. The role drives the translation of change impacts into scalable communication, engagement, and learning solutions that build awareness, readiness, and sustained adoption. Working closely with program leadership, stakeholders, and cross-functional partners, the lead ensures alignment of change, communication, and training efforts to business priorities while monitoring adoption outcomes and enabling successful organizational transitions.
ESSENTIAL FUNCTIONS:
Lead and conduct readiness (organization, sponsor, and change), communication, and training needs assessments and utilize results to develop integrated change, communication, and learning strategies and plans
Conduct stakeholder impact assessments and translate findings into comprehensive engagement, communication, and training plans in partnership with Corporate Communications, Technical Training, and Leadership Development
Lead the execution of change, communication, and training plans, ensuring alignment to program milestones and driving awareness, understanding, and sustained adoption
Translate change impacts into targeted communication strategies and training solutions, including development of materials such as presentations, job aids, and learning resources
Establish and maintain feedback loops, communication channels, and training programs to enable continuous knowledge transfer and support stakeholder adoption
Analyze qualitative and quantitative data (e.g., readiness, communication effectiveness, training participation, and adoption metrics) to identify risks, measure success, and recommend mitigation actions
Identify and manage areas of resistance by implementing targeted communication, training, and engagement interventions to drive behavior change and minimize disruption
Provide leadership and guidance to project teams and stakeholders on change, communication, and training best practices, while facilitating discussions, workshops, and training sessions to build capability and alignment
Identify opportunities to align change management project engagement and communication activities with other programs to leverage existing opportunities and strengthen employees’ ability to move through multiple changes at one time
REQUIRED QUALIFICATIONS FOR POSITION:
Education & Experience
Bachelor’s degree
5+ years of experience leading complex, transformational change initiatives
Change Management Expertise
Advanced knowledge of change management methodologies, tools, and best practices
Experience deploying large-scale, coordinated change and training strategies
Proficiency with change management tools and platforms
Leadership & Ways of Working
Advanced experience working independently and leading others
Ability to operate & lead effectively in a matrixed environment
Demonstrated ability to engage and influence stakeholders at all levels
Communication & Stakeholder Management
Exceptional written and verbal communication skills
Strong interpersonal and relationship-building capabilities
Ability to align diverse stakeholders toward a common goal
Analytical & Problem-Solving Skills
Strong analytical thinking and decision-making abilities
Ability to translate insights into actionable strategies
Ability to interpret data, work with analytic models and advanced technologies and digital tools, with data reporting and data visualization
Technical Skills
Advanced proficiency in Microsoft Office tools (Excel, PowerPoint, etc.)
Experience using Learning Management Systems
Other Requirements
Ability to travel up to 25%
PREFERRED QUALIFICATIONS FOR POSITION:
Advanced degree
PROSCI Certified
Instructional Design Certifications
Experience using video editing software
Experience using training development tools such as Captivate, Articulate
Knowledge of Instructional Design methodologies, tools, and best practices
As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
ADA Accommodations
If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
E-Verify
NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:
- E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
- Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away
Salary Range*:
$96,600.00 - $144,900.00*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.
Posting Start Date:
2026-06-03Posting End Date (if applicable):
2026-06-17