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Job Description
- Respond to both internal and external customer inquiries related to the organization’s hardware and software products
- Deliver services and support,, basic guidance and solutions or answers as listed in the guidelines, process quotes and orders
- Achieve the highest standards in first contact resolution and customer satisfaction.
- Maintain detailed notes and documentation for each support incident and customer related information in the ticketing system
- Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain
- Point of contact for Channel Partner and Distributor support