Senior Process Associates

Job Summary

The role is responsible for coordinating engineering site visit outcomes, ensuring recommendations are reviewed internally, communicated to customers for approval, and converted into work orders for execution.

Job Description – Process Associate Recommendations

Coordinate with engineers to collect recommendations following site visits. Facilitate internal review and validation of engineering recommendations. Prepare and share approved recommendations with customers for acceptance. Track customer approvals and confirmations. Raise work orders based on accepted recommendations. Coordinate with internal teams to ensure timely execution of approved work. Maintain accurate records and documentation related to site visits, approvals, and work orders.

Timing

• Standard Shift: 9:00 AM to 6:00 PM IST
• Flexibility Required: Candidate must be open to working in Oceania shift after transition.

Qualifications

• UG/PG Degree in Commerce and Finance preferred / Any graduation.

Years of experience

• At least 3– 5years of experience in OTC – Order management and Billing.

Skill sets required

• Strong coordination and communication skills.
• Ability to prepare and manage quotations and work orders.
• Basic understanding Fire and Security safety systems.
• Experience with quotation/work order systems is preferred.
• High attention to detail and ability to manage follow-ups.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.  We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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