Principal Lead, Observability & AI Ops

Establish and own the enterprise-wide Observability and AIOps strategy aligned to business resilience, availability, and regulatory requirements. Transition the organisation from reactive monitoring to proactive, predictive, and automated operations. Reduce Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR) through advanced telemetry, correlation, automation, and AI-driven insights. Create a unified observability framework across infrastructure, platforms, applications, networks, cloud, and third-party services. Drive operational excellence through data-driven decision-making and intelligent automation. Act as the enterprise authority for monitoring architecture, telemetry standards, and operational analytics.