Vendor Support Specialist
Job Description
A Day in the Life of a Vendor Support Specialist
As a Vendor Support Specialist, you'll be the go-to contact for our valued vendors, ensuring smooth communication, quick issue resolution, and strong partnerships that drive business success. From onboarding new partners and guiding them through setup to answering inquiries and fostering positive relationships, you'll play a vital role in creating a seamless vendor experience.
Behind the scenes, you'll handle contract management, process payments, and maintain accurate records to keep operations running efficiently. Collaboration with internal teams, such as accounting and operations, will be key as you help maintain compliance with company policies. If you're a strong communicator who thrives in a dynamic environment and enjoys building lasting relationships, this role offers the perfect opportunity to make a meaningful impact while supporting both our company and our vendor partners.
Responsibilities:
- Serve as the primary contact for vendor onboarding, compliance, and ongoing support
- Manage vendor documentation, including MSA, insurance certificates, and surveys, ensuring compliance with First Onsite standards
- Set up and maintain vendor records in NetSuite and BOLT, tracking application status and follow-ups
- Review vendor submissions, address non-compliance, and coordinate necessary revisions with internal stakeholders
- Collaborate with Legal and Risk teams to negotiate and resolve changes to standard agreements
- Conduct periodic audits and provide timely communication to ensure complete, compliant vendor packets
- Support reporting and analysis of vendor compliance issues to resolve billing holds efficiently
Experience & Education:
- Minimum 2 years of data entry experience, preferably in construction or a related industry
- Proficiency in NetSuite preferred
- Bilingual preferred
- High school diploma or GED required
First Onsite provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
First Onsite (and its Companies) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Third party resume submissions are not accepted. Any resume submitted will be considered the property of THE COMPANY, and THE COMPANY will not be held liable to pay a placement fee.