Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Contact Center Insights and Reporting Analyst in the United States.
This role sits at the intersection of data analytics, business intelligence, and customer operations within a fast-paced, mission-driven financial technology environment. You will transform complex contact center data into clear, actionable insights that support strategic and operational decision-making across the organization. Acting as a key analytics partner, you will design dashboards, build trusted reporting frameworks, and ensure data integrity across multiple sources. The role requires close collaboration with business stakeholders and technical teams to translate business questions into scalable data solutions. You will play a central role in strengthening data governance, improving reporting consistency, and enabling self-service analytics across the organization. This is a highly impactful position where analytical thinking, storytelling with data, and technical BI expertise come together to drive better customer and operational outcomes.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Contact Center Insights and Reporting Analyst in the United States.
This role sits at the intersection of data analytics, business intelligence, and customer operations within a fast-paced, mission-driven financial technology environment. You will transform complex contact center data into clear, actionable insights that support strategic and operational decision-making across the organization. Acting as a key analytics partner, you will design dashboards, build trusted reporting frameworks, and ensure data integrity across multiple sources. The role requires close collaboration with business stakeholders and technical teams to translate business questions into scalable data solutions. You will play a central role in strengthening data governance, improving reporting consistency, and enabling self-service analytics across the organization. This is a highly impactful position where analytical thinking, storytelling with data, and technical BI expertise come together to drive better customer and operational outcomes.