Job Description
AXA in brief We always start with our customers
As one of the largest global insurers, our purpose is to act for human progress by protecting what matters
Protection has always been at the core of our business, helping individuals, businesses and societies to thrive
AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions
Our purpose also links back to AXA Group's roots
From the outset, AXA has been committed to acting as a force for collective good
From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection
AXA Belgium has approximately 3,200 brokers and 3,000 employees, who put their expertise at the service of 2.9 million customers to offer flexible insurance products tailored to their real needs
As an insurer, AXA Belgium is also a crucial player in prevention
Protection is in its DNA, as demonstrated every day by the extensive investments in research on and raising awareness about risks
Discover more: https://www.axa.com/en/about-us/our-purpose Job description • As a Business Manager Operational Excellence you will work under the direct lead of the Head of Operational Excellence, and in close collaboration with the Feature Team Business Process Digitalization, which has a primary focus on efficiency increasing initiatives for operations
These are achieved by simplifying processes, followed by automating them, across Lines of Business: Life, Corporate P&C as well as Retail P&C
The automation is done through acceleration platforms: business process management, self-servicing tools for both brokers and customers and Robotics Automation (RPA and RDA)
As these acceleration platforms are complementary to traditional IT platforms and transformation initiatives you will closely collaborate with Architecture, IT and Transformation teams. • As such you will lead the Business Analysts within the Operational Excellence Domain in their activity to translate business requirements for these automation initiatives into a structured and baselined scope document
To avoid the mere automating of existing logic you will challenge the Line of Business representatives on the simplification of their business processes
You will work in close collaboration with each business representatives to identify further automation opportunities, always with an end-to-end process perspective (Underwriting, Contract management, Claims management), and challenge them on the simplification/automation of their processes. • You will keep track of the automation benefits agreed upon with Line of Business management and liaise with the automation framework managed from within the Operational Excellence Domain
As such you will act as the Single Point of Contact for Line of Business management (C-1) for Roadmap definition and prioritization, for the efficiency gains that result from it and for the Roadmap Realization, in close collaboration with the Feature Manager for Business Process Digitalization
The formal governance body to convey these messages is through quarterly steering committees (“boost sessions”). • The process implementation methodology is Agile; you will safeguard the respect for the ceremonies and Sprint planning/demo discipline
Profile As a Business Manager Operational Excellence you’re the one we’re looking for if you have: • A good sense of humour • A process mindset • Proven experience with operational processes in insurance, especially in the field of contract (policy) management • Proven experience with business analysis, which makes you comfortable in leading 2-3 business analysts, and with Agile methodology • Proven experience with interacting with senior management (C-1) • Strong team player skills, “hands-on”, ‘easy-to-work-with”, “self-organizing” and “rigorous” are characteristics that come to mind when people are asked to describe you • A customer focus and a strong ability to (actively) listen • An active knowledge of (at least) one national language (FR/NL) and English, combined with a good understanding of the other national language • Innovative genes: someone who thinks out of the box and likes to offer new ideas and solutions while remaining pragmatic • The eagerness to develop, to look for new solutions and to learn proactively Axa offers you even more than just an ideal job... • A New World of Work which emphasises, among other things, flexible working hours and locations and activity-based work spaces, into a new state-of-the-art work environment in the center of Brussels • An onboarding journey to facilitate your arrival and integration • Great possibilities for development and a large internal mobility market on which to build a fascinating career within AXA • An intensive well-being policy • A competitive Compensation & Benefits package (with staff restaurant plan) including a range of personal benefits: group insurance, disability/hospitalisation/accident insurance, mobility-related benefits, reductions on bank and insurance products, childcare during school holidays, laundry and ironing services, etc. • And, above all, a pleasant working environment and friendly colleagues
AXA aims to be a reflection of the diverse society in which we live and has therefore been pursuing a policy of active diversity, non-discrimination, and equal opportunities for many years
In this context, we guarantee equal treatment and access to recruitment, regardless of age, origin, cultural background, disability, gender, sexual orientation, or other characteristics
AXA Belgium We are more than 3000 employees, partnering with 3200 brokers, located in our modern offices in Brussels, Antwerp, Eupen, and Liège
We are serving 3 million customers, and we are proud to be the number 1 car insurer
It is our ambition to not only be a payer but rather a real partner for our customers
Our four core values drive us every day to give our best for our customers while collaborating effectively with our colleagues: Customer First, Integrity, Courage, and One AXA
At AXA, we reject unfair or unlawful discrimination in any form
More info in our Diversity & Inclusion Policy
What we offer A nice reward for your work An attractive salary, supplemented with discretionary personal and collective bonuses and of course, meal and eco vouchers, the full reimbursement of public transport, and a cafeteria plan
The benefits of working at an insurance company From group to hospitalization insurance and ambulatory care (family members can also join at an advantageous rate) and with up to 30% discount on all additional insurance products
A job that respects your personal life and dreams A flexible schedule of 35 hours per week, 36 days of leave per year to recharge, as well as the option to work partially from home
You will benefit from sports classes at work, employee wellness programs and trainings, to keep you in great shape, both physically and mentally.