Job Description
Your Opportunity, Your Team
The Operations Business Analyst, reporting to the Manager of Operations Business Analysis, analyzes complex data and situations to provide actionable insights and recommendations to leadership. You will collaborate with senior internal and external partners, distills complex information for multiple audiences, and identify opportunities for operational improvement. The analyst manages essential reports and processes, leveraging business acumen to drive results and support the organization's operational and financial goals.
Where You'll Work
This role is hybrid and will require you to be onsite at QVC-West Chester, PA several days per month (onsite days are predetermined and standard across the company). We consider job seekers for this role only if they reside in Pennsylvania. We do not offer relocation assistance for this role.
What You'll Do
Data – Driven Insights / Process Improvement: Analyze operational data to identify inefficiencies, bottlenecks, and opportunities for cost savings or process optimization. Partner with various stakeholder groups to identify process gaps and recommend both process changes and reporting to ensure sustained improvement.
Forecasting/Predictive Analytics: Develop, maintain, and analyze operational reports and performance metrics to support business objectives. These reports drive critical business processes across different value streams and departments, such as CS&E, FP&A , Fulfillment, and OB Transportation.
Descriptive Analytics: Develop business facing analytics, dashboards, and data visualizations in BI platforms such as Tableau to aid business decision making.
Strategic Planning: Lead and participate in projects focused on network transformation, automation, and customer-centric delivery solutions.
What You'll Bring
- 3+ years' experience in transportation, logistics, or operations analytics (retail/e-commerce sector a plus).
- 1+ years of Advanced Excel and moderate to advanced SQL skills.
- Communicate analytical findings to both technical and non-technical audiences, influencing operational decision-making through clear insights.
- Bachelor's or University Degree, or equivalent work experience
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.