Call Handler

About the Role
We are looking for a confident and customer-focused Call Advisor to join our team. This is a fast-paced, inbound role where you will be the first point of contact for our clients and their tenants, delivering clear, efficient, and professional support.

Key Responsibilities

• Handling inbound calls from clients and tenants

• Providing updates on ongoing repairs

• Booking new appointments and adjusting existing visits

• Delivering accurate company information and guidance

• Managing communications via phone, email, and internal systems

• Using systems such as 3CX, Teams, Outlook, and TotalMobile (Connect)

• Previous experience in inbound call handling or a customer service role

• Strong communication skills with a professional and approachable manner

• Ability to remain calm and resilient in a busy environment

• Efficient, organised, and able to manage multiple tasks

• A reliable team player who supports colleagues and contributes to a positive working environment