Specialist PM Compliance - OBSI Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Specialist PM Compliance - OBSI Manager based in Canada.

This role plays a critical part in strengthening fair client outcomes and ensuring regulatory integrity across complex banking operations. You will be responsible for overseeing the end-to-end handling of escalated and unresolved customer complaints, ensuring they are investigated, assessed, and resolved in a balanced and compliant manner. Acting as a key decision-maker and subject matter expert, you will help interpret regulatory expectations, manage reputational risk, and ensure appropriate governance standards are upheld. The position requires close collaboration with legal, compliance, and business teams to deliver consistent and fair resolutions while continuously improving processes. You will also contribute to shaping risk-aware culture, influencing business practices, and identifying systemic issues to prevent future complaints. This is a highly visible role that blends analytical rigor, stakeholder management, and customer advocacy within a regulated financial environment.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Specialist PM Compliance - OBSI Manager based in Canada.

This role plays a critical part in strengthening fair client outcomes and ensuring regulatory integrity across complex banking operations. You will be responsible for overseeing the end-to-end handling of escalated and unresolved customer complaints, ensuring they are investigated, assessed, and resolved in a balanced and compliant manner. Acting as a key decision-maker and subject matter expert, you will help interpret regulatory expectations, manage reputational risk, and ensure appropriate governance standards are upheld. The position requires close collaboration with legal, compliance, and business teams to deliver consistent and fair resolutions while continuously improving processes. You will also contribute to shaping risk-aware culture, influencing business practices, and identifying systemic issues to prevent future complaints. This is a highly visible role that blends analytical rigor, stakeholder management, and customer advocacy within a regulated financial environment.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

#LI-CL1